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Burnout Paradise Remastered PC Crashing on initial loading screen

by Froggy19
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Original Post

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

★★★★ Novice

I have a gaming laptop with a hybrid Intel/nVidia. And I needed to do two things:

 

1. Set your graphic processor in the NVIDIA Control Panel -> Manage 3D settings -> Program settings (tab) for Burnout Paradise Remastered

2. Rename the file d3dcompiler_47.dll to (for example) d3dcompiler_47.dll.old in the game folder if you have a more recent one installed (which in my case with up to date Windows 10 is the case).

 

Since those changes the game runs flawless!

Message 101 of 298 (696 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

[ Edited ]
★★★★ Novice

Worth a try.  Where is the game's folder you're talking about? Is it where the main game was installed or under the user directory somewhere? I also have the more recent April Windows 10 update installed.

 

EDIT: Tried those things, it still crashed in online mode at exactly the same spot, right after the "connecting to server" message.

Message 102 of 298 (684 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

★★★★ Novice
don't even try online mode, not working at all for the people having those crashes
Message 103 of 298 (653 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

★★★★ Novice

So what is EA/Origin's refund policy? If they can't fix this it's a defective product.

Message 104 of 298 (587 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

Community Manager

@kevin8082 Please refrain from posting unkind remarks directed at other users. 

Message 105 of 298 (544 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

Community Manager

Hi all,

 

Thanks for the reports so far, we're looking into this and could do with getting some more info from you.

 

If you haven't already please attach a dixdiag using these instructions.

 

Next please run an Origin Error Report using these instructions. Once you have the report ID please let us know in your post along with your dxdiag.

 

Thanks,

 

- Andy -

Message 106 of 298 (690 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

★★★★ Guide

@EA_Andy

 

Report ID: 

0e601d16a0029223

 

DxDiag (In case something change, I already posted the DxDiag in this discussion before):

 

 

Message 107 of 298 (666 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

★★★★ Novice

Report ID: 

0e602f2aa0029398

Message 108 of 298 (634 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

Community Manager

Thanks for sending that on @kIimau @mathematics654 

 

In order to investigate further (and this goes for anyone with this issue), we're also looking for a MSInfo report.

 

Instructions on how to gather this can be found here.

 

Once you have it please send it to me in a private message and I can pass that onto the Burnout team.

 

Thanks,

 

- Andy -

Message 109 of 298 (597 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

★★★★ Novice

I can't even get the game to go past a quick blip in Task Manager and then back to Origin, Here is the requested info:

 

Origin Error Report Ticket Number:

 

0e60492470029756

 

 

Thank you for your help.

Message 110 of 298 (585 Views)

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