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Re: Burnout Paradise Remastered PC Crashing on initial loading screen

by AlRayes_BRN
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Original Post

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

Community Manager

@droobey@Froggy19@techuman@Zsirafmaki@AlRayes_BRN

 

To help us identify a potential commonality between your crashes, can I ask you all to post your Dxdiag reports here please?

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Thank you.

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Message 21 of 298 (2,090 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

[ Edited ]
★★★★ Guide

Offline Mode work fine for me, I can even turn Origin Online in the game (I do so to keep track on game time), but can't use Online modes (make it crash instantly)

 

@EA_Barry
 here my Dxdiag

Message 22 of 298 (2,055 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

★★★★ Novice

@EA_Barry

Dxdiag attached

Message 23 of 298 (2,038 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

Community Manager

@mathematics654@Froggy19@droobey@Tajasaurus@techuman

 

First, just reboot and retry playing.

 

If the same thing happens, please try these steps:

 

  1. Right click on the origin desktop shortcut and select open file location
  2. Find origin.exe, right click on it, select properties and then open the compatibility tab. 
  3. Check "Override the high DPI scaling behaviour" and then hit system from the drop-down before clicking Apply and then OK
  4. Try playing the game again.
  5. Post your results here

Thank you.

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Message 24 of 298 (2,037 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

★★★★ Guide

@EA_Barry

I did like you said and it's still crash if I start the game in Origin Online Mode

Message 25 of 298 (2,023 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

Community Manager

@mathematics654

 

Thanks.

 

Some more troubleshooting:

 

  • Make sure all available Windows Updates are installed
  • Power cycle your router and connect to it with a cable rather than wirelessly
  • Temporarily disable your antivirus or other security software
  • Perform a clean boot before retrying the game: http://support.microsoft.com/kb/929135

@droobey

 

Can you let us know if downloading and installing both the x86 and x64 components of the following package helps with this please?

 

https://www.microsoft.com/en-gb/download/details.aspx?id=48145

 

Thanks.

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Message 26 of 298 (2,008 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

★★★★ Novice

@EA_Barry

No difference in changing the DPI compatibility settings.

 

After uninstalling the C++ 2017 Redistributable packages (they replace the 2015 ones they say they are already installed overwise), installed those ones again no change

Message 27 of 298 (1,998 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

★★★★ Novice

my dx diag here Standard smile

Message 28 of 298 (1,990 Views)
Highlighted

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

★★★★ Novice

@EA_Barry Here you go

Message 29 of 298 (1,988 Views)

Re: Burnout Paradise Remastered PC Crashing on initial loading screen

[ Edited ]
★★★★ Guide

I have all updates, and I don't have antivirus beside the regular windows defender, and I use cabled internet. clean boot might work, but I'm to scared to do it and risk other games or the PC itself, I rather have the game offline only, thanks for helping @EA_Barry

I like the game so far by the way Standard smile need to get used to my car actually break XD, used to Need for Speed Payback

Message 30 of 298 (1,984 Views)

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