Burnout Paradise Remastered Help [ Edited ]

[Hannurdock1]

Hi, I have a problem with Burnout Paradise Remastered on PS4.

I have tried speaking with technical support in a live chat, but they couldn't help me so thry directed me here. Copies of the transcripts have been attached.

[Edited by EA_Mai: please, don't share personal information like your email address on the forums, as everyone can see it here. Screenshots removed for this reason]

[Hannurdock1]

More files.

[Hannurdock1]

Another one.

[Hannurdock1]

 

[2OmegaR1]

Hi pal, what's your issue?

Me and my friend are running into trouble as well to access the online on PC. We can't even log in online, we both get an error saying that "Burnout paradise servers are not available at this time" and as gentle as they can be, unfortunately the support didn't find the root cause of my issue.

I start doubting about the servers to be actually available...