download and install issue

[afroninja1309]

I downloaded the game but instead of letting me play it, it asks me to install it again and never lets me actually launch it.

[Freggi-Liz]

on which platform this happens @afroninja1309 

[jacksonjames67]

same thing happening to me and iim on Macbook 

[Freggi-Liz]

Sorry to hear @jacksonjames67 

Which model does this happen!