Why can’t I take a picture when it says not enough disk space

by badgetigger24
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Why can’t I take a picture when it says not enough disk space

★★★ Newbie

Keeps coming up not enough disk space when there is ample space. How do I start this 

Message 1 of 5 (1,629 Views)

Accepted Solution

Re: Why can’t I take a picture when it says not enough disk space

Community Manager

Hi @badgetigger24, this error message can pop up if you don't have enough free space to take the screenshot.

The amount of free space you may need to take a screenshot or Town Portrait can vary depending on the size of your town, your device, it's resolution, etc. Based on these factors, you may require several GB of free space to take a screenshot. 

However, saving the Town Portrait/screenshot itself does not require as much free space as it will be compressed to 40 MBs or lower when saved.

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Message 3 of 5 (1,570 Views)

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Re: Why can’t I take a picture when it says not enough disk space

It requires a ridiculous amount of free space, how much do you have?

"Ample" is an arbitrary measurement, so I cant tell how much space you actually have.

I can tell you that on Android 3 GB free space and 2GB RAM is NOT enough

on Apple you need +5GB just to run the game smoothly and probably 4GB RAM to take the pic

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Message 2 of 5 (1,605 Views)

Re: Why can’t I take a picture when it says not enough disk space

Community Manager

Hi @badgetigger24, this error message can pop up if you don't have enough free space to take the screenshot.

The amount of free space you may need to take a screenshot or Town Portrait can vary depending on the size of your town, your device, it's resolution, etc. Based on these factors, you may require several GB of free space to take a screenshot. 

However, saving the Town Portrait/screenshot itself does not require as much free space as it will be compressed to 40 MBs or lower when saved.

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 3 of 5 (1,571 Views)

Re: Why can’t I take a picture when it says not enough disk space

★★★ Novice

Same issue. App says it needs 9.40GB of space. I have 120GB+ free. 😑 

Message 4 of 5 (254 Views)

Re: Why can’t I take a picture when it says not enough disk space

★★ Novice

I’m having this same problem. I’ve been playing for over 12 years and I want to download a picture of my town to print and frame. When I try to take a town portrait I get the message: “Not enough disk space - Cannot save image due to lack of storage space. Town Portrait requires at least 7.95GB free.” I have an iPhone 14 with over 50GB of free space. This is very frustrating. Pls help EA! 

Message 5 of 5 (126 Views)