Re: Why can’t I take a picture when it says not enough disk space

by EA_Lanna
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Why can’t I take a picture when it says not enough disk space

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Keeps coming up not enough disk space when there is ample space. How do I start this 

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Re: Why can’t I take a picture when it says not enough disk space

Community Manager

Hi @badgetigger24, this error message can pop up if you don't have enough free space to take the screenshot.

The amount of free space you may need to take a screenshot or Town Portrait can vary depending on the size of your town, your device, it's resolution, etc. Based on these factors, you may require several GB of free space to take a screenshot. 

However, saving the Town Portrait/screenshot itself does not require as much free space as it will be compressed to 40 MBs or lower when saved.

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Re: Why can’t I take a picture when it says not enough disk space

It requires a ridiculous amount of free space, how much do you have?

"Ample" is an arbitrary measurement, so I cant tell how much space you actually have.

I can tell you that on Android 3 GB free space and 2GB RAM is NOT enough

on Apple you need +5GB just to run the game smoothly and probably 4GB RAM to take the pic

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Re: Why can’t I take a picture when it says not enough disk space

Community Manager

Hi @badgetigger24, this error message can pop up if you don't have enough free space to take the screenshot.

The amount of free space you may need to take a screenshot or Town Portrait can vary depending on the size of your town, your device, it's resolution, etc. Based on these factors, you may require several GB of free space to take a screenshot. 

However, saving the Town Portrait/screenshot itself does not require as much free space as it will be compressed to 40 MBs or lower when saved.

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 3 of 3 (1,645 Views)