Update continuously required when opening the app. 07/2021

by trinaj87
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Update continuously required when opening the app. 07/2021

★★ Novice

I have been continuously downloading the same updates every single time I use my simpsons game. Upon being required to do so I am logged out of the game as well. Resulting in me being required to do the log in process now requiring me to obtain a code from my email. This is a huge inconvenience and very time consuming. I have tried deleting and re-downloading the app and I have attempted to notify EA about this twice and still no fixes. Please help

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Re: Update continuously required when opening the app. 07/2021

Hero

This is usually a space issue. Clean off 4-6 gigs of space and reboot device. It may download again and then be good.
If on IOS, make sure the offload apps feature is turned off, clear your cache and you may need 10 gb free or 10% of your total storage free. Clear the cache for Safari and Spotify in
particular if you use them. IOS lies about how much space you really have available so clean off as much as you can.
If you have more than 6 gigs of space clear your cache, uninstall, reboot, reinstall, do not play while downloading.  Only do this if you have an account
https://help.ea.com/en/help/mobile/troubleshooting-steps-for-android/
https://help.ea.com/en/help/mobile/troubleshooting-steps-for-ios-apps/

________________________________________________________

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Message 2 of 7 (998 Views)

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Re: Update continuously required when opening the app. 07/2021

Hero

This is usually a space issue. Clean off 4-6 gigs of space and reboot device. It may download again and then be good.
If on IOS, make sure the offload apps feature is turned off, clear your cache and you may need 10 gb free or 10% of your total storage free. Clear the cache for Safari and Spotify in
particular if you use them. IOS lies about how much space you really have available so clean off as much as you can.
If you have more than 6 gigs of space clear your cache, uninstall, reboot, reinstall, do not play while downloading.  Only do this if you have an account
https://help.ea.com/en/help/mobile/troubleshooting-steps-for-android/
https://help.ea.com/en/help/mobile/troubleshooting-steps-for-ios-apps/

________________________________________________________

I am not an employee of EA. I am just another player trying to help.
 
If you found this answer helped, please grant +XP and/or accept as the solution so others can benefit.
Message 2 of 7 (999 Views)

Re: Update continuously required when opening the app. 07/2021

★★ Novice

So far so great I found an app that was taking up an insane amount of space on my phone. I have successfully loaded my game without doing an update or logging in. I will certainly update later today if this solution continues to work for me. Thankyou very much for your clear and helpful information. 

Message 3 of 7 (993 Views)

Re: Update continuously required when opening the app. 07/2021

★★ Novice

Thankyou again for your help, that was in fact the problem for me. Cheers

Message 4 of 7 (974 Views)

Re: Update continuously required when opening the app. 07/2021

★★★ Newbie

Hi,

I've been having the same issue, yet this solution has not worked for me. Got over 6 gigs free space, yet the issue still persists. I have also uninstalled, reinstalled, restarted my device, yet nothing works. Due to download speeds and the amount that downloads each time I launch the game, it takes over an hour to be ready, making the game almost unplayable, especially as this cycle starts a new even if I download everything the next time I load the game. Is there no other potential solutions to this issue or will I just have to accept that the game is now unplayable (and wave goodbye to the money I spent on it)? I have deleted stuff to make space, but as the system takes over 6gb of my 16gb space, there is no way I could ever get 10gb free space.

Thank you.

Message 5 of 7 (857 Views)

Re: Update continuously required when opening the app. 07/2021

[ Edited ]
Hero

@mjm10001 did you try the suggestions for IOS if you are on IOS? IS lies about how much space you have/ Turn off offload apps and clear the cache for safari and spotify. Close all other apps while playing. Did you read through the links?

If you did and still have issue contact EA https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out/ phone or chat is best m-f US Central time business hours or on Twitter link at bottom of page

Message 6 of 7 (843 Views)

Re: Update continuously required when opening the app. 07/2021

★★★ Newbie

@11EEvey Sorry for the late reply. Yes, IOS. I have cleared cache for safari and spotify, yet even after this is continues to not properly load, and demands that I redownload the update I already have. Have contacted EA view your link, so can only hope that that works, or otherwise I'll have to drop the app.

Thanks for the help.

Message 7 of 7 (782 Views)