[Under Investigation] Game wont load past donut spinning screen

by c9fc7ee81f141577
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Re: [Under Investigation] Game wont load past donut spinning screen

★★★ Novice

Update: *just* deleting and reinstalling app *did not* work but I’ve *finally* resolved it by deleting the app (again), disabling mobile data (not that I was using that to download, I was using wifi), *then* re-downloading the app, and reinstalling along with getting faffy email with passcode etc etc.

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Re: [Under Investigation] Game wont load past donut spinning screen

★★★ Novice
@1-Graham-S I had tried that yes, thank you, it didn’t work. I tried again with mobile data disabled (even though I wasn’t using mobile data) and that worked. See comment. In case that helps anyone.
Message 72 of 600 (1,295 Views)

Re: [Under Investigation] Game wont load past donut spinning screen

★★ Novice

Still not working. Has not worked for two days now. Tried everything including new phone software update. Currently Running on iphone 13 iOS 17.0.3. 

Message 73 of 600 (1,294 Views)

Re: [Under Investigation] Game wont load past donut spinning screen

Hero

@everyone During today, many players managed to unlock access to the game.
I understand that many of you have already done so, but there is no official communication from EA as of yet.
The only method you can try is to do (ONLY if you play with an EA ACCOUNT - NO ANONYMOUS GAME):
- Clear the game data and uninstall the application
- Turn off the device
- Wait a few minutes
- Turn the device back on
- Redownload the app
- Please wait until the download is complete before logging in

ALTERNATIVES: Download data/apps using mobile data only

________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



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Message 74 of 600 (1,270 Views)

Re: Game wont load past donut spinning screen

★★★★★ Newbie
@1-Graham-S Thank you it’s working now thankfully
Message 75 of 600 (1,284 Views)

Re: spinning donut simpsons tapped out

@wbvz57w97th7 - you're right that uninstalling an anonymous game will delete your town.
Sadly you'll need to wait for a fix, sorry

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PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
Message 76 of 600 (1,220 Views)

Cannot connect to server (2 days now)

★ Novice


i have not been able to get into the game for 2 days now. I have tried everything and still can’t get into the game. 

Message 77 of 600 (1,219 Views)

Rif.: Cannot connect to server (2 days now)

Hero
@dnvrbronco460 which device do you use? I moved your post here so you can follow the evolution of the problem! In the meantime, I advise you, if you play with an EA account (NOT ANONYMOUS), to try deleting the game data, uninstall the application, turn off the device, wait a few minutes, turn the device back on, install the app and wait for it to complete the download of the data, before logging in!
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



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Message 78 of 600 (1,202 Views)

Re: Game wont load past donut spinning screen

★★ Novice

iPad 10, IOS 17.03 (and also same issue before updating from 17.02)

I also keep getting stuck at the spinning donut, bur force closing the app fixes it for me. Almost every time I try to relaunch the game that has been idle in the background for a while I get stuck at the spinning donut until I force close the app. Possibly related, I’ve also been prompted to enter my birth month/year and check the EULA multiple times (daily?) since updating to the Halloween version of the app.

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Simpson’s tapped out

★★ Newbie

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) None
Which client functionality are you experiencing this bug with? Application Navigation
When did this happen? (dd.mm.yy hh:mm) 10/08/2023
Summarize your bug Can’t log in. Been having this issue for 2 days
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By logging in?
What happens when the bug occurs? Can’t get past opening screen
What do you expect to see? To be able to play the game

I and others are having trouble getting in to the app or game. Myself on my phone since yesterday and others since the Halloween update. 

Message 80 of 600 (1,159 Views)