[Under Investigation] Game wont load past donut spinning screen

by c9fc7ee81f141577
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Original Post

Re: [Under Investigation] Game wont load past donut spinning screen

★★★ Newbie

iPhone 13

Ios 16.7

Started event, but locked out for a couple days. 
Very frustrating… I’m assuming a boatload of extra donuts and more time/lower thresholds for rewards when it’s fixed right?

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Re: Game wont load past donut spinning screen

★ Novice

IOS 

iPad Pro 12” (latest model)

IPadOS version 16.6.1

 

same issue. Will not load.

Message 42 of 600 (1,028 Views)

Re: Game wont load past donut spinning screen

★★★ Newbie

Reinstalled app to no avail.

 

IPad Air (4th gen)

iPadOS 16.6.1

Message 43 of 600 (1,026 Views)

Re: Game wont load past donut spinning screen

[ Edited ]
★★★ Newbie

@EA_Cade

I’ve done all the things and deleted and reloaded the app many times. But every time I do that it takes forever to do all the downloads again. Is there a fix yet? I hope we’ll get some extra days for this update.

 

apple iPad Pro 

os version 16.6.1

 

Message 44 of 600 (1,019 Views)

Re: Game wont load past donut spinning screen

★ Novice

It's working on my iPhone, but not my iPad. I'm falling so behind!

Message 45 of 600 (996 Views)

Re: Game wont load past donut spinning screen

★★★ Newbie

I have the same issue. iPhone 12 Pro Max. 
iOS 16.6.1

same thing happens on my iPad

Message 46 of 600 (985 Views)

Re: Game wont load past donut spinning screen

★★★ Newbie

Deleting and reinstalling the game worked for me. 

Message 47 of 600 (979 Views)

Server

★★★★★ Newbie

Cannot connect for 2 days. I’ve tried everything…is the server down?

Message 48 of 600 (978 Views)

Re: Server

@daisy353 - I've moved your post to a thread that I think may apply to your issue, but can you reply or edit your earlier comment to include what device and OS you have this problem on.

It's worth reading the thread, particularly these ...

https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Under-Investigation-Game-wont-load-past-donut-spin...

https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Under-Investigation-Game-wont-load-past-donut-spin...

https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Under-Investigation-Game-wont-load-past-donut-spin...

Some have said Hard Close can help, but may need a few tries.
I’m also seeing players say they keep needing to do the Month + Year malarkey – and that might be a sign it’s gonna behave and actually load.

Some have said uninstalling and reinstalling helps, but only do that if your game is linked and saved to an EA account.
If you uninstall an anonymous game it will delete your town !!

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PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
Message 49 of 600 (979 Views)

Re: Server

★★★★★ Newbie

I have an iPhone 13 Pro Max and I’m on iOS 16.3.1

Message 50 of 600 (972 Views)