[Under Investigation] Game wont load past donut spinning screen

by c9fc7ee81f141577
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Original Post

Re: Game wont load past donut spinning screen

Hero
@nenaangelica Thank goodness, I feared the worst! I hope you recover quickly, the important thing is to be able to play again!
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Message 21 of 600 (1,290 Views)

Re: Game wont load past donut spinning screen

★★★ Novice

I’m still having issues logging in. Can’t get past the spinning donut in the loading screen. I’m running iOS 17.0.3 on an iPhone 11

Message 22 of 600 (1,250 Views)

Re: Game wont load past donut spinning screen

[ Edited ]

@katieking619 - if your game is connected to an account try an uninstall and re-install. Some players found it helped.

 

PS - It is me over on Addicts, but this is the best place to post about issues so EA can see 'em and solve 'em

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PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
Message 23 of 600 (1,245 Views)

Re: Game wont load past donut spinning screen

★★ Novice

hello, the donut has been spinning for 48 hours

iphone 13 pro

 

ios 17.0.3

 

thanks

Message 24 of 600 (1,237 Views)

Re: Game wont load past donut spinning screen

★★★ Novice

This looks like it’s going to work. It forced some updates and I’m able to at least see my login info now. Downloading additional updates now. Fingers crossed!

Message 25 of 600 (1,219 Views)

Re: Game wont load past donut spinning screen

@katieking619 - woohoo !!
Good luck and happy tappin'

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- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
Message 26 of 600 (1,213 Views)

Re: Game wont load past donut spinning screen

★★★★ Novice

Iphone 14Plus

version 17.0.3

Message 27 of 600 (1,207 Views)

Re: Game wont load past donut spinning screen

@2014noname and @robbynova86
If your game is linked to an account perhaps try uninstalling and re-installing.
DO NOT do that if you play as anonymous, it will delete your town.
Some players on here have said it helped

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- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
Message 28 of 600 (1,208 Views)

Re: Game wont load past donut spinning screen

★★★ Newbie

 

  • iOS 
  • IPhone 13 pro
  • iOS v 16.6.1

I’ve tried all the suggested steps and it just sits and spins and doesn’t load. I was able to login after deleting the app from my phone, but then it just spins the donut and never goes to my game. Extremely frustrated 

 

Message 29 of 600 (1,171 Views)

Re: Game wont load past donut spinning screen

@meyersjaime - even the Uninstall ??
DON'T do that if you play as anonymous, it'll delete your town, but others said it helped

CCP Hero Banner 2 Grande.png


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
Message 30 of 600 (1,169 Views)