[Under Investigation] Game wont load past donut spinning screen

by c9fc7ee81f141577
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Original Post

Re: Game wont load past donut spinning screen

★★★ Novice

I tried everything listed above and still no luck

Message 11 of 600 (3,052 Views)

Re: Game wont load past donut spinning screen

[ Edited ]
★★★ Novice

@wenchette141That didn’t work for me

playing on a gen 6 iPad OS 16.6.1

Message 12 of 600 (3,058 Views)

Re: Game wont load past donut spinning screen

[ Edited ]
Community Manager

Under investigation. Accepting as solution for visibility purposes only.

 

Hey all, 

 

Just wanted to confirm that I'm watching this thread.

 

For those who are still seeing this issue, please run through the steps outlined here.

 

If they aren't helpful, please provide the following information so we can appropriately investigate. Thanks!

 

  • Are you on IOS or Android?
  • What is the make and model of your device?
  • What is the current software version of your device?

Example:

 

  • Android
  • Samsung Galaxy S22+
  • Android Version 13
EACade
Message 13 of 600 (9,847 Views)

Re: Game wont load past donut spinning screen

★★★ Newbie

Donut spinning. Tried resetting wifi, phone and re-installed app. Works fine on my Samsung S20 FE.

 

Does not work on my Apple XR, running 16.7 ios

Message 14 of 600 (3,007 Views)

Re: Game wont load past donut spinning screen

★★★ Novice
@EA_Cade I ran through all the steps you suggested and still doesn’t work…Im getting the “Can’t connect to server” screen
Message 15 of 600 (2,989 Views)

NOT SOLVED: Game wont load past donut spinning screen

★★★ Newbie

For about 24 hours now, I cannot join the game.

The donut just keeps on spinning and nothing happens.

 

I play on ipad, plenty of memory, plenty of space, internet connection had no issues.

Yes, I tried every "help" mentioned so far.

 

This issue is *clearly* not solved, so EA, please do not mark it as such.

 

 

Message 16 of 600 (2,974 Views)

Rif.: NOT SOLVED: Game wont load past donut spinning screen

Hero
HI @murky_maja330 , I moved your post under this thread; I recommend you read this:
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Game-wont-load-past-donut-spinning-screen/m-p/1305...
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



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Message 17 of 600 (2,970 Views)

Re: Game wont load past donut spinning screen

★★★ Newbie
@c9fc7ee81f141577 I had the same issue for over 12hrs! I finally saw this post and deleted the app and reinstalled it and got it working, but sad that I lost all that time of game progress Frown
Message 18 of 600 (2,982 Views)

Re: Game wont load past donut spinning screen

Hero
@nenaangelica If you play with an EA account (and reinstalling or deleting the data is an operation to be done only if you play with an EA account, otherwise, if you play in anonymous mode, as the city is only saved on your device, you risk losing your progress ), you haven't lost anything; right, at most, some little unsaved progress, but not all! Are you sure you logged in correctly?
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



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Message 19 of 600 (2,925 Views)

Re: Game wont load past donut spinning screen

★★★ Newbie

I play with an EA account and I didn’t lose anything, I just meant that I couldn’t play for 12hrs so I “lost” what I could’ve played in that time, I thought about deleting the app before but I was afraid to lose everything, glad I didn’t! 

Message 20 of 600 (2,907 Views)