[Under Investigation] Game wont load past donut spinning screen

by c9fc7ee81f141577
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Original Post

Re: Game wont load past donut spinning screen

★★ Novice

REPLY to myself.

IT WORKED  !!    I deleted the app and then immediately re installed the app..  It downloaded like 2800MB then I had to log into my EA account and I CAN PLAY again !!!

I've got an iPhone13 Mini running the latest Apple upgrade.  Good Luck everyone !

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Rif.: Cannot connect to server (2 days now)

★ Novice

iPhone. The last time I uninstalled this game, I lost everything and I have been playing this game since day one of its launch. 

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Re: Game wont load past donut spinning screen

★★★ Apprentice

Same problem here for around 36 hours. I don’t have the luxury to delete and reinstall the iPhone app. I’ve unlocked 298 characters, lots of real estate and completed more missions I could ever contemplate. Past level 300 I think… Don’t have an EA account associated with the game - always played anonymous on the same phone. Reported the problem via EA chat 26 hours ago, and was told there wasn’t any issues, and to retry later. Lol.

 

Having serious withdrawal symptoms … The Simpsons has been a part of my life for 30 years (almost half my life!). Enjoy the game, the content and the many, many references to episode classics, like … Cinnamon!

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Re: Game wont load past donut spinning screen

@djwak59 - if your game is linked to an EA account it will all be right there when you log in again.

If you play anonymous it will delete your town if you uninstall.

If you ever wrote down or took a screenshot of your Mayhem ID then Help might be able to recover your game.
Without that there is probably no way they could pick it out from all the data on their servers, sorry.

Wondering what a Mayhem ID is, and how to find it??
See the bit on Find your account ID here …
https://help.ea.com/en/help/the-simpsons/the-simpsons-tapped-out/contact-support-for-the-simpsons-ta...

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PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
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Re: Game wont load past donut spinning screen

@jbmcillece - providing that your game is linked and saved to an EA account did you try the tip many here have said helps - to do an uninstall and re-install ??

DO NOT do that if your game isn't linked to an EA account, un-installing an anonymous game will delete your town !!

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PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
Message 95 of 600 (915 Views)

Re: Game wont load past donut spinning screen

@djwak59 - providing that your game is linked and saved to an EA account did you try the tip many here have said helps - to do an uninstall and re-install ??

DO NOT do that if your game isn't linked to an EA account, un-installing an anonymous game will delete your town !!

CCP Hero Banner 2 Grande.png


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
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Re: Game wont load past donut spinning screen

@dwarfmom - providing that your game is linked and saved to an EA account did you try the tip many here have said helps - to do an uninstall and re-install ??

DO NOT do that if your game isn't linked to an EA account, un-installing an anonymous game will delete your town !!

CCP Hero Banner 2 Grande.png


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
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Re: Game wont load past donut spinning screen

★★★★★ Newbie

Yes, several times actually.  Seems to work for a brief period before going back to the donut.  Also lost all my friends towns....

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Re: Game wont load past donut spinning screen

★★★★★ Newbie

Was your Springfield still set up/built as it was before the delete or did you have to rebuild everything from storage?

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Re: Game wont load past donut spinning screen

[ Edited ]

@jabbadude80 - if you're asking about uninstalling an anonymous game - DON'T !!

You will lose everything and it'll start from the beginning

 

If it is linked to an EA account everything will be just how you left it

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- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
Message 100 of 600 (850 Views)