When i launce my game the screen is black, (Spore)

[EA_Illium]

@idoerlichman Would you be able to share a DxDiag with us?

[nishantnow]

I've been having the same issue. both on Win 10 and Win 11. Multiple computers.

Attempted setting compatibilty settings to windows XP SP3, tried launching directly from "C:\Program Files (x86)\Origin Games\SPORE Galactic Adventures\SporebinEP1".

Exception Reports are generated in the above folder: Along with .mdmp files.

[Build info]
Spore

[System info]
Computer name: ----
User name: ----
EA_PLATFORM: Windows on X86
OS name: Windows Vista
OS version number: 6.2.9200
OS service pack: 
Debugger present: no
CPU count: 16
Processor type: x86
Processor level: 25
Processor revision: 20480
Memory load: 44%
Total physical memory: 15776 Mb
Available physical memory: 8810 Mb
Total page file memory: 18208 Mb
Available page file memory: 8357 Mb
Total virtual memory: 2047 Mb
Free virtual memory: 1676 Mb

[Application info]
Language: C++
Compiler: Microsoft Visual C++ compiler, version 1500
App path: C:\Program Files (x86)\Origin Games\SPORE Galactic Adventures\SporebinEP1\SporeApp.exe
App version: 3.1.0.22

[Exception info]
date: 02-06-22
time: 20.46.36
type: ACCESS_VIOLATION reading address 0x00000000
address: 0x009477f8 "C:\Program Files (x86)\Origin Games\SPORE Galactic Adventures\SporebinEP1\SporeApp.exe":0x0001:0x004167f8

[Call stack]
Callstack not available

[Stack data]
01fce3d0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce3e0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce3f0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce400 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce410 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce420 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce430 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce440 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce450 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce460 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce470 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce480 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce490 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce4a0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce4b0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce4c0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
01fce4d0 | a8 00 f8 05 18 e4 f6 05 f5 77 94 00<00>00 00 00 | .........w...... |
01fce4e0 | a8 00 f8 05 fc 2d e7 05 a4 e9 c4 05 a8 00 f8 05 | .....-.......... |
01fce4f0 | 83 65 94 00 00 00 00 00 94 ee fc 01 68 e9 c4 05 | .e..........h... |
01fce500 | 48 08 c5 05 10 fd f7 05 98 04 00 00 98 02 00 00 | H............... |
01fce510 | 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00 00 | ................ |
01fce520 | 3d cf e3 3f 00 00 80 3f 1b 8d 07 01 58 ef fc 01 | =..?...?....X... |
01fce530 | 00 00 00 00 94 ee fc 01 68 e9 c4 05 38 e2 10 06 | ........h...8... |
01fce540 | b0 b5 53 01 05 00 00 00 74 e5 fc 01 a0 f9 c4 05 | ..S.....t....... |
01fce550 | a8 ef c4 05 cc ef c4 05 ce ef c4 05 58 ef fc 01 | ............X... |
01fce560 | 18 ed c4 05 22 ed c4 05 24 ed c4 05 00 00 00 00 | ...."...$....... |
01fce570 | e0 a3 76 01 b8 e1 dd 05 ec e1 dd 05 0a e2 dd 05 | ..v............. |
01fce580 | 00 00 00 00 58 ef fc 01 09 88 a5 00 a8 15 9a 04 | ....X........... |
01fce590 | 94 ee fc 01 5b 8c 55 02 99 7b 07 01 48 00 00 00 | ....[.U..{..H... |
01fce5a0 | 00 00 00 00 00 00 00 00 48 cc 51 01 00 00 00 00 | ........H.Q..... |
01fce5b0 | 00 00 00 00 39 92 07 01 48 00 00 00 48 cc 51 01 | ....9...H...H.Q. |
01fce5c0 | 00 00 00 00 00 00 00 00 a2 92 07 01 94 ee fc 01 | ................ |
01fce5d0 | 5b 8c 55 02 d0 f6 84 01 00 00 00 00 a7 fc 0c 00 | [.U............. |

[Instruction data]
00947778 => DLL not found, no disassembly. 

[Registers]
eip: 009477f8
eax: 00000000
ebx: 05f6e418
ecx: 00000000
edx: 021f8000
esi: 05f800a8
edi: 05f80238
ebp: 00000000
efl: 00210246
esp: 01fce4dc

[Modules]
base 0x00530000 size 0x01910000 entry 0x01e3f000 "SporeApp.exe"                                   "C:\Program Files (x86)\Origin Games\SPORE Galactic Adventures\SporebinEP1\SporeApp.exe
base 0x77080000 size 0x001a9000 entry 0x00000000 "ntdll.dll"                                      "C:\WINDOWS\SYSTEM32\ntdll.dll
base 0x75ce0000 size 0x000f0000 entry 0x75cf6330 "KERNEL32.DLL"                                   "C:\WINDOWS\System32\KERNEL32.DLL
base 0x764a0000 size 0x00252000 entry 0x765d1430 "KERNELBASE.dll"                                 "C:\WINDOWS\System32\KERNELBASE.dll
base 0x6ef60000 size 0x000a0000 entry 0x6ef90aa0 "apphelp.dll"                                    "C:\WINDOWS\SYSTEM32\apphelp.dll
base 0x5dac0000 size 0x000dc000 entry 0x5dad0be3 "Activation.dll"                                 "C:\Program Files (x86)\Origin Games\SPORE Galactic Adventures\SporebinEP1\Core\Activation.dll
base 0x75980000 size 0x000fe000 entry 0x759ce4f0 "CRYPT32.dll"                                    "C:\WINDOWS\System32\CRYPT32.dll
base 0x755a0000 size 0x00112000 entry 0x755d1f10 "ucrtbase.dll"                                   "C:\WINDOWS\System32\ucrtbase.dll
base 0x75090000 size 0x00051000 entry 0x750a75c0 "WINTRUST.dll"                                   "C:\WINDOWS\System32\WINTRUST.dll
base 0x75c10000 size 0x000c2000 entry 0x75c45bc0 "msvcrt.dll"                                     "C:\WINDOWS\System32\msvcrt.dll
base 0x75b20000 size 0x000bb000 entry 0x75b5e290 "RPCRT4.dll"                                     "C:\WINDOWS\System32\RPCRT4.dll
base 0x76de0000 size 0x001ac000 entry 0x76dfd1f0 "USER32.dll"                                     "C:\WINDOWS\System32\USER32.dll
base 0x767b0000 size 0x0001a000 entry 0x00000000 "win32u.dll"                                     "C:\WINDOWS\System32\win32u.dll
base 0x75050000 size 0x00022000 entry 0x75055060 "GDI32.dll"                                      "C:\WINDOWS\System32\GDI32.dll
base 0x75890000 size 0x000df000 entry 0x758f7b90 "gdi32full.dll"                                  "C:\WINDOWS\System32\gdi32full.dll
base 0x5d9d0000 size 0x000ee000 entry 0x5d9e1a44 "MSVCR120.dll"                                   "C:\WINDOWS\SYSTEM32\MSVCR120.dll
base 0x75f10000 size 0x0007b000 entry 0x75f29240 "msvcp_win.dll"                                  "C:\WINDOWS\System32\msvcp_win.dll
base 0x75f90000 size 0x0007c000 entry 0x75fa1bc0 "ADVAPI32.dll"                                   "C:\WINDOWS\System32\ADVAPI32.dll
base 0x757b0000 size 0x0007a000 entry 0x757c99b0 "sechost.dll"                                    "C:\WINDOWS\System32\sechost.dll
base 0x767d0000 size 0x00602000 entry 0x76954ba0 "SHELL32.dll"                                    "C:\WINDOWS\System32\SHELL32.dll
base 0x76760000 size 0x0004a000 entry 0x76778720 "SHLWAPI.dll"                                    "C:\WINDOWS\System32\SHLWAPI.dll
base 0x5d950000 size 0x00071000 entry 0x5d98b707 "MSVCP120.dll"                                   "C:\WINDOWS\SYSTEM32\MSVCP120.dll
base 0x71390000 size 0x0000e000 entry 0x71395a60 "MSASN1.dll"                                     "C:\WINDOWS\SYSTEM32\MSASN1.dll
base 0x75be0000 size 0x00025000 entry 0x75be2af0 "IMM32.DLL"                                      "C:\WINDOWS\System32\IMM32.DLL
base 0x71320000 size 0x00013000 entry 0x71325e40 "CRYPTSP.dll"                                    "C:\WINDOWS\SYSTEM32\CRYPTSP.dll
base 0x71130000 size 0x0002f000 entry 0x7113cf90 "rsaenh.dll"                                     "C:\WINDOWS\system32\rsaenh.dll
base 0x71120000 size 0x0000b000 entry 0x71122b10 "CRYPTBASE.dll"                                  "C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
base 0x75ea0000 size 0x00064000 entry 0x75ed5de0 "bcryptPrimitives.dll"                           "C:\WINDOWS\System32\bcryptPrimitives.dll
base 0x761f0000 size 0x0001a000 entry 0x761f6b60 "imagehlp.dll"                                   "C:\WINDOWS\System32\imagehlp.dll
base 0x71300000 size 0x00019000 entry 0x71309620 "bcrypt.dll"                                     "C:\WINDOWS\SYSTEM32\bcrypt.dll
base 0x68430000 size 0x0001f000 entry 0x68439960 "gpapi.dll"                                      "C:\WINDOWS\SYSTEM32\gpapi.dll
base 0x69f00000 size 0x00027000 entry 0x69f0e0f0 "cryptnet.dll"                                   "C:\Windows\System32\cryptnet.dll
base 0x71570000 size 0x00018000 entry 0x71579970 "profapi.dll"                                    "C:\WINDOWS\SYSTEM32\profapi.dll
base 0x6f960000 size 0x00024000 entry 0x6f968690 "IPHLPAPI.DLL"                                   "C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
base 0x6d5c0000 size 0x0000a000 entry 0x6d5c2350 "WINNSI.DLL"                                     "C:\WINDOWS\SYSTEM32\WINNSI.DLL
base 0x75080000 size 0x00007000 entry 0x75081ff0 "NSI.dll"                                        "C:\WINDOWS\System32\NSI.dll
base 0x6d9d0000 size 0x000d5000 entry 0x6da22750 "WINHTTP.dll"                                    "C:\WINDOWS\SYSTEM32\WINHTTP.dll
base 0x75530000 size 0x00064000 entry 0x75545260 "WS2_32.dll"                                     "C:\WINDOWS\System32\WS2_32.dll
base 0x73910000 size 0x00050000 entry 0x7391af50 "mswsock.dll"                                    "C:\WINDOWS\system32\mswsock.dll
base 0x6e570000 size 0x00015000 entry 0x6e5733a0 "dhcpcsvc6.DLL"                                  "C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
base 0x6e550000 size 0x00017000 entry 0x6e554490 "dhcpcsvc.DLL"                                   "C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
base 0x76210000 size 0x0028b000 entry 0x76342e80 "combase.dll"                                    "C:\WINDOWS\System32\combase.dll
base 0x5de50000 size 0x00083000 entry 0x5de86280 "webio.dll"                                      "C:\WINDOWS\SYSTEM32\webio.dll
base 0x6ef30000 size 0x00025000 entry 0x6ef407d0 "SspiCli.dll"                                    "C:\WINDOWS\SYSTEM32\SspiCli.dll
base 0x6e4a0000 size 0x000af000 entry 0x6e4b1260 "DNSAPI.dll"                                     "C:\WINDOWS\SYSTEM32\DNSAPI.dll
base 0x6db40000 size 0x00008000 entry 0x6db41a10 "rasadhlp.dll"                                   "C:\Windows\System32\rasadhlp.dll
base 0x6db50000 size 0x0005b000 entry 0x6db69890 "fwpuclnt.dll"                                   "C:\WINDOWS\System32\fwpuclnt.dll
base 0x74d00000 size 0x00031000 entry 0x74d08aa0 "WINMM.dll"                                      "C:\WINDOWS\SYSTEM32\WINMM.dll
base 0x6dc60000 size 0x00008000 entry 0x6dc616b0 "WSOCK32.dll"                                    "C:\WINDOWS\SYSTEM32\WSOCK32.dll
base 0x75970000 size 0x00006000 entry 0x75971530 "PSAPI.DLL"                                      "C:\WINDOWS\System32\PSAPI.DLL
base 0x760a0000 size 0x0014d000 entry 0x760cc590 "ole32.dll"                                      "C:\WINDOWS\System32\ole32.dll
base 0x5b930000 size 0x000a3000 entry 0x5b952d40 "MSVCR90.dll"                                    "C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9635_none_508ff82ebcbafee0\MSVCR90.dll
base 0x74c00000 size 0x00008000 entry 0x74c018a0 "VERSION.dll"                                    "C:\WINDOWS\SYSTEM32\VERSION.dll
base 0x050f0000 size 0x0024f000 entry 0x052f4f6c "d3dx9_27.dll"                                   "C:\WINDOWS\SYSTEM32\d3dx9_27.dll
base 0x64b80000 size 0x00038000 entry 0x64b88380 "DINPUT8.dll"                                    "C:\WINDOWS\SYSTEM32\DINPUT8.dll
base 0x6fcb0000 size 0x00017000 entry 0x00000000 "USP10.dll"                                      "C:\WINDOWS\SYSTEM32\USP10.dll
base 0x64a50000 size 0x00130000 entry 0x64b4d310 "inputhost.dll"                                  "C:\WINDOWS\SYSTEM32\inputhost.dll
base 0x64980000 size 0x000cb000 entry 0x64a146d0 "CoreMessaging.dll"                              "C:\WINDOWS\SYSTEM32\CoreMessaging.dll
base 0x6fd90000 size 0x001c7000 entry 0x6fdd0240 "dbghelp.dll"                                    "C:\WINDOWS\SYSTEM32\dbghelp.dll
base 0x62ca0000 size 0x00072000 entry 0x62cb7800 "DSOUND.dll"                                     "C:\WINDOWS\SYSTEM32\DSOUND.dll
base 0x62c00000 size 0x00099000 entry 0x62c2d7b0 "ResampleDmo.DLL"                                "C:\WINDOWS\SYSTEM32\ResampleDmo.DLL
base 0x62fb0000 size 0x0001f000 entry 0x62fc4570 "winmmbase.dll"                                  "C:\WINDOWS\SYSTEM32\winmmbase.dll
base 0x74d60000 size 0x00045000 entry 0x74d677a0 "powrprof.dll"                                   "C:\WINDOWS\SYSTEM32\powrprof.dll
base 0x75a80000 size 0x0009c000 entry 0x75ab6120 "OLEAUT32.dll"                                   "C:\WINDOWS\System32\OLEAUT32.dll
base 0x62bf0000 size 0x00009000 entry 0x62bf3050 "msdmo.dll"                                      "C:\WINDOWS\SYSTEM32\msdmo.dll
base 0x74c30000 size 0x0000e000 entry 0x74c37900 "UMPDC.dll"                                      "C:\WINDOWS\SYSTEM32\UMPDC.dll
base 0x6a040000 size 0x00171000 entry 0x6a0b1940 "d3d9.dll"                                       "C:\WINDOWS\SYSTEM32\d3d9.dll
base 0x74c10000 size 0x00012000 entry 0x74c14620 "kernel.appcore.dll"                             "C:\WINDOWS\SYSTEM32\kernel.appcore.dll
base 0x6a1c0000 size 0x00027000 entry 0x6a1c5ac0 "dwmapi.dll"                                     "C:\WINDOWS\SYSTEM32\dwmapi.dll
base 0x6a010000 size 0x0002e000 entry 0x6a02bdc0 "dxcore.dll"                                     "C:\WINDOWS\SYSTEM32\dxcore.dll
base 0x6ef20000 size 0x00007000 entry 0x6ef218b0 "xinput9_1_0.dll"                                "C:\WINDOWS\SYSTEM32\xinput9_1_0.dll
base 0x73cb0000 size 0x006a2000 entry 0x73e9fa60 "windows.storage.dll"                            "C:\WINDOWS\SYSTEM32\windows.storage.dll
base 0x72370000 size 0x000ea000 entry 0x723eea00 "wintypes.dll"                                   "C:\WINDOWS\SYSTEM32\wintypes.dll
base 0x75dd0000 size 0x000c1000 entry 0x75e25d30 "SHCORE.dll"                                     "C:\WINDOWS\System32\SHCORE.dll
base 0x5d860000 size 0x000f0000 entry 0x5d870b80 "rasapi32.dll"                                   "C:\WINDOWS\SYSTEM32\rasapi32.dll
base 0x6db30000 size 0x00008000 entry 0x6db32c80 "prxyqry.DLL"                                    "C:\WINDOWS\SYSTEM32\prxyqry.DLL
base 0x6d5b0000 size 0x0000d000 entry 0x6d5b7110 "XInput1_4.dll"                                  "C:\WINDOWS\SYSTEM32\XInput1_4.dll
base 0x713a0000 size 0x0003b000 entry 0x713ad3c0 "cfgmgr32.dll"                                   "C:\WINDOWS\SYSTEM32\cfgmgr32.dll
base 0x713e0000 size 0x00024000 entry 0x713ea020 "DEVOBJ.dll"                                     "C:\WINDOWS\SYSTEM32\DEVOBJ.dll
base 0x74cd0000 size 0x0000b000 entry 0x74cd1c60 "HID.DLL"                                        "C:\WINDOWS\SYSTEM32\HID.DLL
base 0x750f0000 size 0x0043b000 entry 0x7511e130 "SETUPAPI.DLL"                                   "C:\WINDOWS\System32\SETUPAPI.DLL
base 0x71540000 size 0x00029000 entry 0x71548180 "ntmarta.dll"                                    "C:\WINDOWS\SYSTEM32\ntmarta.dll
base 0x72280000 size 0x00082000 entry 0x722c04c0 "uxtheme.dll"                                    "C:\WINDOWS\system32\uxtheme.dll
base 0x76f90000 size 0x000da000 entry 0x76fe0990 "MSCTF.dll"                                      "C:\WINDOWS\System32\MSCTF.dll
base 0x6e590000 size 0x000e1000 entry 0x6e5d8e50 "textinputframework.dll"                         "C:\WINDOWS\SYSTEM32\textinputframework.dll
base 0x5dee0000 size 0x00293000 entry 0x5df49940 "CoreUIComponents.dll"                           "C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
base 0x75720000 size 0x00082000 entry 0x7578eff0 "clbcatq.dll"                                    "C:\WINDOWS\System32\clbcatq.dll
base 0x68870000 size 0x0004e000 entry 0x688816b0 "dataexchange.dll"                               "C:\WINDOWS\system32\dataexchange.dll
base 0x68670000 size 0x001f8000 entry 0x68702820 "twinapi.appcore.dll"                            "C:\WINDOWS\system32\twinapi.appcore.dll
base 0x69f30000 size 0x000da000 entry 0x69f3ca60 "nvldumd.dll"                                    "C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_86a5ca221621c71c\nvldumd.dll
base 0x69df0000 size 0x00104000 entry 0x69e26b20 "drvstore.dll"                                   "C:\WINDOWS\SYSTEM32\drvstore.dll
base 0x72320000 size 0x00037000 entry 0x7232c240 "wldp.dll"                                       "C:\WINDOWS\SYSTEM32\wldp.dll
base 0x689c0000 size 0x01421000 entry 0x69303b50 "nvd3dum.dll"                                    "C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_86a5ca221621c71c\nvd3dum.dll
base 0x68980000 size 0x00038000 entry 0x689acd30 "directxdatabasehelper.dll"                      "C:\WINDOWS\SYSTEM32\directxdatabasehelper.dll
base 0x68450000 size 0x00217000 entry 0x68456a87 "nvspcap.dll"                                    "C:\WINDOWS\system32\nvspcap.dll
base 0x5d210000 size 0x00646000 entry 0x5d5cb5a4 "nvapi.dll"                                      "C:\WINDOWS\SYSTEM32\nvapi.dll
base 0x6ee80000 size 0x00096000 entry 0x6ef10690 "TextShaping.dll"                                "C:\WINDOWS\SYSTEM32\TextShaping.dll
base 0x6f4f0000 size 0x0017c000 entry 0x6f55ad10 "dcomp.dll"                                      "C:\WINDOWS\SYSTEM32\dcomp.dll

[Register memory]
ebx 05f6e410 |                        <58>1b 57 01 fc e1 f6 05 |         X.W..... |
    05f6e420 | 3c e6 f6 05 00 00 00 00 00 00 00 00 00 00 00 00 | <............... |
    05f6e430 | 00 00 00 00 00 00 00 00                         | ........         |
edx 021f8000 |<78>d7 fc 01 00 00 fd 01 00 a0 fb 01 00 00 00 00 | x............... |
    021f8010 | 00 1e 00 00 00 00 00 00 00 80 1f 02 00 00 00 00 | ................ |
esi 05f800a0 |                        <98>9e 54 01 90 9e 54 01 |         ..T...T. |
    05f800b0 | 78 9e 54 01 01 00 00 00 38 02 f8 05 00 00 00 00 | x.T.....8....... |
    05f800c0 | 00 00 00 00 00 00 00 00                         | ........         |
edi 05f80230 |                        <e0>91 54 01 01 00 00 00 |         ..T..... |
    05f80240 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
    05f80250 | 31 00 58 00 a1 00 00 00                         | 1.X.....         |

[Extra]
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