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Spore Account Creation or Login Issues FAQ

by EA_Mat
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Original Post

Re: Spore Account Creation or Login Issues FAQ

★★★★ Newbie

I'm getting the same error message: "There was an error connecting to the spore servers. Your computer might be offline or your internet connection may be having problems. Check your connection or visit Spore.com for additional assistance or server status" every time I try to log on in game, but I can log onto spore.com just fine.  I've already opened the ports listed in this thread, any ideas?

Message 41 of 122 (1,926 Views)

Re: Spore Account Creation or Login Issues FAQ

Hi @Wilosaur,

 

Delete the prop.file, may help this already!

 

To fix this issue, try browsing to the Spore folder and remove the login.prop file by following the instructions below:

  • Double-click on My Computer.
  • Double-click on the C: drive.
  • Double-click on Users.
  • Double-click on your User Name.
  • Double-click on AppData.
    • Note: The AppData folder may be hidden. To unhide it, go to the Control Panel and click on Folder Options, then on View. Check the box beside Show hidden files, folders and drives. Then click Apply and OK
  • Open the Roaming folder
  • Double-click on Spore.
  • Then double-click on Preferences.
  • This folder should contain the login.prop file. Right-click and delete this file and restart Spore.

http://help.ea.com/en/article/account-creation-or-login-issues/#1

 

\Liz

I don't work for EA - I'm just only help other users
Jag jobbar inte för EA - jag hjälper bara andra spelare
Jeg er ikke ansat hos EA, jeg hjælper kun andre brugere
Ich bin nur ein Spieler der anderen hilft und kein EA Mitarbeiter.
Mvh/Yours Liz
Message 42 of 122 (1,920 Views)

Re: Spore Account Creation or Login Issues FAQ

[ Edited ]
★★★★★ Newbie

what do you do when it says "The email adress does not match anything in our systems. please try again; if you continue to have problems please contact customer support,"?

Message 43 of 122 (1,893 Views)

Re: Spore Account Creation or Login Issues FAQ

[ Edited ]

Hi @gazzy003,

 

For more assistance with this issue, please feel free and speak with a game ddvisor. You can contact them at the following ways.

 

You can try it on Live Chat, email, or phone 


http://help.ea.com/en/contact-us/new/

 

1. Click the following link: https://help.ea.com/en/spore/spore/


2. Make sure you are logged in with your Origin ID


3. Choose your country (take a look right side upper navigation groin)


4. Press the orange button below right side "Contact us"


5.Follow the steps

I hope this will help you!

 

\Liz

I don't work for EA - I'm just only help other users
Jag jobbar inte för EA - jag hjälper bara andra spelare
Jeg er ikke ansat hos EA, jeg hjælper kun andre brugere
Ich bin nur ein Spieler der anderen hilft und kein EA Mitarbeiter.
Mvh/Yours Liz
Message 44 of 122 (1,889 Views)

Re: Spore Account Creation or Login Issues FAQ

★★★★★ Newbie

Thanks :D

Message 45 of 122 (1,884 Views)

Re: Spore Account Creation or Login Issues FAQ

★★★★★ Newbie

The only thing my game says is (Unknown error). Is it because I have spore on STEAM!?!?!
I NEED HELP!!!

Message 46 of 122 (1,871 Views)

Re: Spore Account Creation or Login Issues FAQ

@SporeFanatic2003 Hi,

 

Complete error message would be this one! >  An unknown error has occured during registration. Please try again

If Spore has been purchased through Steam, you need to register in Origin, otherwise you can't play online.

1.Right click the game in your list and click "View CD Key."
2. A message box will open, says "copy to clipboard."
3.Then open Origin and go to the Origin menu at the top. Select "Redeem Product Code."
4. Paste the code there and say ok.

For further assistance contact support, you can try it on Live Chat, email, or phone 

http://help.ea.com/en/contact-us/new/

1. Click the following link: https://help.ea.com/en/spore/spore/

2. Make sure you are logged in with your Origin ID

3. Choose your country (take a look right side upper navigation groin)

4. Press the orange button below right side "Contact us"

5.Follow the steps

I hope this will help you!

\Liz

I don't work for EA - I'm just only help other users
Jag jobbar inte för EA - jag hjälper bara andra spelare
Jeg er ikke ansat hos EA, jeg hjælper kun andre brugere
Ich bin nur ein Spieler der anderen hilft und kein EA Mitarbeiter.
Mvh/Yours Liz
Message 47 of 122 (1,868 Views)

Re: Spore Account Creation or Login Issues FAQ

★★★★ Novice

IT KEEPS SAYING REGISTER ERROR UNKNOWN REASON! IS THIS A BUG? help me! Devil    Thumbs down  Broken heart

Message 48 of 122 (1,852 Views)

Re: Spore Account Creation or Login Issues FAQ

Hi @NamjinStan,

 

I'm so sorry to hear that, but I  can't help with account issuess, you need to contact a Game Advisor

 

You can try it on Live Chat, email, phone or call-back
http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/216...

 

1. Click the following link: https://help.ea.com/en/spore/spore/
2. Make sure you are logged in with your Origin ID
3. Choose your country (take a look right side upper navigation groin)
4. Press the orange button below right side "Contact us"
5. Follow the steps

 

\Liz

I don't work for EA - I'm just only help other users
Jag jobbar inte för EA - jag hjälper bara andra spelare
Jeg er ikke ansat hos EA, jeg hjælper kun andre brugere
Ich bin nur ein Spieler der anderen hilft und kein EA Mitarbeiter.
Mvh/Yours Liz
Message 49 of 122 (1,850 Views)

Re: Spore Account Creation or Login Issues FAQ

[ Edited ]
★★★ Newbie

I too am having this issue. I have purchased the game on disc.  I can log in online but not through the game.  This is becoming very frustrating.  I have full internet access but it says that I don't.  So far I have had every logon issue that has been reported.  I have done all the steps that have been advised to repair the issues but now can't logon to the servers.  Please help!

Message 50 of 122 (1,798 Views)

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