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Spore Account Creation or Login Issues FAQ

by EA_Mat
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Re: Spore Account Creation or Login Issues FAQ

★★★★ Newbie

i need help with spore any time i try to make a account it gives a text that says . the email address and password don't match anything in our system . please try again;if you continue to have problems, please contact customer support. can you help me ?

Message 31 of 122 (2,978 Views)

Re: Spore Account Creation or Login Issues FAQ

Hi @ellijahbear777,

 

For more assistance with this issue, please feel free and speak with a Game Advisor.

 


You can contact them at the following ways.

You can try it on Live Chat, email, or phone 


http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161...

 

1. Click the following link:

https://help.ea.com/en/spore/spore/


2. Make sure you are logged in with your Origin ID


3. Choose your country (take a look right side upper navigation groin)


4. Press the orange button below right side "Contact us"


5. Follow the steps
 

 

 

I don't work for EA - I'm just only help other users
Jag jobbar inte för EA - jag hjälper bara andra spelare

Ich bin nur ein Spieler der anderen hilft und kein EA Mitarbeiter.
Mvh/Yours Liz
Message 32 of 122 (2,964 Views)

Re: Spore Account Creation or Login Issues FAQ

[ Edited ]

If you have connection/login issues after the start with your game, try this trick

 

  1. Start the game a window pop up, it asks you for your login id
  2. Say I want to play OFFLINE
  3. Go back to the main menu in Spore. Take a look below navigation bar and say signup
  4. Type your your access id and go online, it works without problems

 

I don't work for EA - I'm just only help other users
Jag jobbar inte för EA - jag hjälper bara andra spelare

Ich bin nur ein Spieler der anderen hilft und kein EA Mitarbeiter.
Mvh/Yours Liz
Message 33 of 122 (2,960 Views)

Re: Spore Account Creation or Login Issues FAQ

★★★ Newbie

My game says the internet connection is bad, even though my internet is good. Please help me!

Message 34 of 122 (2,932 Views)

Re: Spore Account Creation or Login Issues FAQ

Hi @MesozoicKing01,

 

check your Firewall Ports

 

TCP ports

80

443

18120

18060

 

Hope this will helps

 

\Liz

 

 

 

 

 

I don't work for EA - I'm just only help other users
Jag jobbar inte för EA - jag hjälper bara andra spelare

Ich bin nur ein Spieler der anderen hilft und kein EA Mitarbeiter.
Mvh/Yours Liz
Message 35 of 122 (2,929 Views)

Re: Spore Account Creation or Login Issues FAQ

★★★★ Novice

I wrote a year ago.... STILL NO ANSWER...

Message 36 of 122 (2,914 Views)

Re: Spore Account Creation or Login Issues FAQ

★★★★★ Newbie

I have the error "An unknown error has occured, please try again" I have tried many different things like creating new accounts and changing my name and NOTHING works... help? I bought this game to have fun... not wait on EA staff for 8 years.

Message 37 of 122 (2,878 Views)

Re: Spore Account Creation or Login Issues FAQ

★★★★ Newbie

FYI the proper word is "bought" NOT buyed which is not proper etiquette. 

Message 38 of 122 (2,851 Views)

Re: Spore Account Creation or Login Issues FAQ

★★★ Newbie

When I try to login in it says "An unknown error occurred during registration. Please try again.

Message 39 of 122 (2,814 Views)

Re: Spore Account Creation or Login Issues FAQ

Hi @felixxboxab,

 

I hope this helps in your  case, read the last post from "PlasterShark"

http://forum.spore.com/jforum/posts/list/60/364.page#297019

 

and read this one

http://answers.ea.com/t5/Spore/Spore-Account-Creation-or-Login-Issues-FAQ/td-p/1428048/page/4

I don't work for EA - I'm just only help other users
Jag jobbar inte för EA - jag hjälper bara andra spelare

Ich bin nur ein Spieler der anderen hilft und kein EA Mitarbeiter.
Mvh/Yours Liz
Message 40 of 122 (2,809 Views)

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