Rif.: Simpsons Tapped out won’t let me log in?

by Bafanc
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Simpsons Tapped out won’t let me log in?

★★★ Novice

Long time user of the game here…

Tried playing today. Asked for age. Then went to download screen again - saying needed 3000 to update. But I already did this at start of this update. 
tried clicking on EA logo to log in - but just crashes. Tried few times. Deleted app and reinstalled but same issues. 
Please help!!!

Message 1 of 11 (532 Views)

Rif.: Simpsons Tapped out won’t let me log in?

Hero
@RealDjtee23 if it crashes before you enter your credentials (email or phone number), i.e. as soon as you press LOGIN, then it's the connection's fault (don't use VPN - try with a different connection). If you get stuck after entering your credentials, then you need to verify your account.
On which device does this happen?
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[Bafan The Wolfman]



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Message 2 of 11 (510 Views)

Rif.: Simpsons Tapped out won’t let me log in?

★★★ Novice

Got through to EA late yesterday. Apparently it’s a known problem - and they are working on a fix. Just got to sit tight 🤷🏻‍♂️

Message 3 of 11 (479 Views)

App fails before entering Springfield

★★★★★ Newbie

I open the app, sign in, tap to continue, then the app shuts down before entering Springfield. 
anyone else have this issue before? 

Message 4 of 11 (472 Views)

Rif.: App fails before entering Springfield

Hero
@Dru_TownUSA have you tried using a different connection?
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NEVER FEAR, BAFAN IS HERE!

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Message 5 of 11 (457 Views)

Rif.: Simpsons Tapped out won’t let me log in?

Hero

@RealDjtee23 did you try the above advice? EA will tell you anything to get you out of their queue.

Message 6 of 11 (460 Views)

Re: App fails before entering Springfield

★★★ Novice

Yes. Same here. And still happening today 😡

Message 7 of 11 (353 Views)

Rif.: Simpsons Tapped out won’t let me log in?

★★★ Novice

Hi there. Not sure what you mean? I’ve uninstalled and reinstalled app. No luck 🙁

Message 8 of 11 (351 Views)

Rif.: Simpsons Tapped out won’t let me log in?

Hero

@RealDjtee23 there was another tip to try another connection but the main point is, don't just sit around thinking EA is fixing it because first level support told you that. keep trying suggestions and keep contacting them for help.

General troubleshooting tips:

  • Update your device software

  • Check for any Tapped Out update in store

  • Log out/Log back in

  • Restart device

  • Clear cache

  • Free up space (some devices may require 8-12 GB free space and Apple devices may require up to 10% of the total space free) IOS lies to you. regularly clear history of spotify and safari if you use them and make sure offload apps is turned off.

  • Hard close the game and restart

  • Load on another device Maybe a friend or family member would let you borrow one for a few minutes to try

  • Try a different wifi/connection/internet/broadband

  • Disconnect from your internet equipment, Reboot it then reconnect
  • Change the date and time save and then change back to correct reboot

  • Close all other apps before playing

  • Only use the app icon to open the game not a notification

  • Close any VPN before opening the game

  • Accept or decline any pending friend requests

  • Change your password at ea.com change your password to be less than 15 characters with only letters and numbers in it. (It can take a couple minutes to reflect it in game) Do not change your password while the game is open on a device

  • Add a real mobile phone number, use this to log in if you have issues with email login

  • If connected to EA/Origin: uninstall / reinstall game (Do NOT do this if you play anonymously)

  • Synchronize your game often by visiting the friend's screen so your game progress is saved

  • https://answers.ea.com/t5/The-Simpsons-Tapped-Out/How-to-resolve-crashing-freezing-and-loading-progr...

  • https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

Message 9 of 11 (329 Views)

Rif.: Simpsons Tapped out won’t let me log in?

★★★ Novice

Many thanks! 🙏🏼 

Message 10 of 11 (322 Views)