Need help please!

by xD-ROD17x

Original Post

Need help please!

★★★ Newbie

I've been getting this error message for weeks now. Is there a fix? I've already reinstalled the game.

Message 1 of 3 (168 Views)

Re: Need help please!

[ Edited ]
Community Manager

Hey @xD-ROD17x 

Restart your phone and your home router ( if you use WiFi). 

Switch between mobile data and WiFi to see if that will allow you to connect. 

If the problem persists afterwards, please reach out to our support team. 


Message 2 of 3 (136 Views)

Re: Need help please!

Community Manager

@xD-ROD17x I had this same error when I logged into my tablet (does not sync) and my phone which is the main device. I did a hard reboot of my phone and launched it a few times and it finally allowed me to log in and sync up the game.


iOS Force Restart


Android Device steps


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Message 3 of 3 (83 Views)