Game fails after an attempt to login

by pavelzahour
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Accepted Solution

Game fails after an attempt to login

★★★ Newbie

The game has downloaded an additional content and logged me out. Since then (May 13th) after tapping on “Log in” icon, the game/the app fails - the game disappears from screen. It happens on iOS as well as on Android.

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Accepted Solution

Rif.: Game fails after an attempt to login

Hero
@pavelzahour Do you use different web connections on the various devices or do you use the same connection (to understand if it could be linked to that)?
Try connecting here ...
=> https://myaccount.ea.com/cp-ui/aboutme/index
..log in with your credentials; once logged in, check that your details are correct, that your email and telephone number are verified (otherwise carry out the verification), then CHANGE PASSWORD!
Now close the game app, remove it from recents and try again.
If the problem persists, even by changing your password and even using different data connections, then I advise you to open a ticket with support and check your game profile and related saves with them!
https://help.ea.com/en/help/the-simpsons/the-simpsons-tapped-out/contact-support-for-the-simpsons-ta...
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



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Message 2 of 3 (244 Views)

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Rif.: Game fails after an attempt to login

Hero
@pavelzahour Do you use different web connections on the various devices or do you use the same connection (to understand if it could be linked to that)?
Try connecting here ...
=> https://myaccount.ea.com/cp-ui/aboutme/index
..log in with your credentials; once logged in, check that your details are correct, that your email and telephone number are verified (otherwise carry out the verification), then CHANGE PASSWORD!
Now close the game app, remove it from recents and try again.
If the problem persists, even by changing your password and even using different data connections, then I advise you to open a ticket with support and check your game profile and related saves with them!
https://help.ea.com/en/help/the-simpsons/the-simpsons-tapped-out/contact-support-for-the-simpsons-ta...
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



CCP Hero Banner

Message 2 of 3 (245 Views)

Re: Game fails after an attempt to login

Community Manager

Hi @pavelzahour

 

It's been a while! 😊We're hoping that means the advice @Bafanc shared set you on the right course and it's been trouble-free since. 😄 We're going to wrap up this discussion for now, and mark @Bafanc's post to help others find great advice sooner, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one. We'll do our best to offer recommendations.

 

Thanks and Happy Tapping o/

Lanna.png____________________________________________________________


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