Rif.: Game crashes to iPhone home screen after pressing tap to continue

by Bafanc
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Original Post

Game crashes to iPhone home screen after pressing tap to continue

★ Novice

Hi hope someone can help me for weeks now i have been trying many ways to get my app to work. Everytime i login inside the game and tap to continue i get the spinning donut for like 6 seconds and the game crashes and closes the app have re downloaded tried on another device, cleared cache absolutely everything. 

Message 1 of 5 (253 Views)

Rif.: Game crashes to iPhone home screen after pressing tap to continue

Hero
@bettsmatt have you tried changing your connection network? Try to access the game using a different data network than usual (wifi or mobile)
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



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Message 2 of 5 (242 Views)

Rif.: Game crashes to iPhone home screen after pressing tap to continue

★ Novice

Hi yes i have tried 5G and wifi my phone is up to date and has plenty of space available i have tried with my iPad and its the same thing. 

Message 3 of 5 (227 Views)

Rif.: Game crashes to iPhone home screen after pressing tap to continue

Hero
@bettsmatt try checking your account!
Connect to this web address and log in with email and password;
https://myaccount.ea.com/cp-ui/aboutme/index
once logged in:
- Check and update your data
- Check that your email address is verified
- If you haven't already done so, add a secondary email address and/or mobile phone number; they will be useful to you in case of problems or, in the case of the phone number, as an alternative method of accessing the game (login with the phone number is very convenient and you receive the code via an SMS)
- THEN CHANGE PASSWORD (important)
Then wait a few minutes and try again, always starting from the closed application and not present in the recent list
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



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Message 4 of 5 (211 Views)

Rif.: Game crashes to iPhone home screen after pressing tap to continue

★ Novice

Hi thanks changing password and adding number worked for my ipad but my phone still crashing but least i can get on thanks for your help

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