Rif.: Dead email address

by steveffff
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Original Post

Dead email address

★★★ Newbie
  1.  Ea help is useless . The account has no card linked to it the email account is dead and they will only send codes to that email .
     I can log onto my origin account but any changes must be authenticated by a code sent to an email I can’t access
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Rif.: Dead email address

Hero
@steveffff unfortunately it is a problem that has hit many users hard! The solution is in EA's hands, but until now, call centers have refused to help users in any way. I have no idea what's going to happen, but I don't have a good feeling!
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NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



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Message 2 of 44 (1,726 Views)
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Rif.: Dead email address

★★★ Newbie

It’s absolutely ridiculous. EA help is the worst I have ever encountered. . There is no money/ no card / no bank details on account and still no help despite no risk .

Message 3 of 44 (1,710 Views)

Rif.: Dead email address

★★★ Newbie

All they need to do is remove the stupid code system and go back to as was . I can log onto origin but every change a code is sent to a dead email .

Message 4 of 44 (1,704 Views)

Rif.: Dead email address

Hero
@steveffff Can't recover old email? If you have recently closed it you can recover it. If it has been closed for a long time it may be available again and you can register it again!
It could be a solution!
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



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Message 5 of 44 (1,695 Views)

Re: Dead email address

★★ Guide
@steveffff I had this same issue until I was thankfully able to get onto one EA advisor who asked how many donuts I had, how much cash and when was the last time I played and with that was able to update my email address. Unfortunately I’m still not getting any codes and no one is willing to do anything about it..
Message 6 of 44 (1,645 Views)

Re: Dead email address

★★ Novice

After five phone calls yesterday I finally got my email address changed which I hadn’t had for 8 years. I couldn’t get the code as it was getting send to the old address. Problem is I can’t get codes from the ea website to add my phone number to my profile. The code to login to Tapped out doesn’t come either. I thought it might have just been the game that wasn’t sending the code or that my email address hadn’t updated but I received emails from the consultant on the phone with a code to verify my identity.

Message 7 of 44 (1,619 Views)

Re: Dead email address

★★ Novice

Can you get a code for updating something on your ea account or just not the game too?

Message 8 of 44 (1,617 Views)

Re: Dead email address

★★ Guide
@astrong79 I’ve had the exact same problem!
Message 9 of 44 (1,599 Views)

Re: Dead email address

Have any of you tried this as a possible solution to a dead email ??
If you can use any of this to verify your account you should then be able to edit your email
 
 
a couple of excerpts that may be of interest
 
Go to your EA Account Security settings.
Under Login Verification, click Turn On.
We’ll send you a code via the method you choose right away. Use that code to activate Login Verification, and you’ll be all set.
 
and
 
When you use the app authenticator, you’ll get a code from the Google Authenticator app whenever you need it.
Pick App Authenticator when you’re setting up Login Verification, then click Continue.

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PS - NO ADD ME'S   List is too full, sorry

Like you I'm only a player, but I hope I can help Standard smile
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