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Re: Cannot log in

by visorquake
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Cannot log in

★★ Novice

Hi, I just reinstalled Spore on my PC and I'm unable to log into the game. I put my email and password and I get an "login error". That's it - no additional info, no explanation, just "login error". Additionaly, after deleting login.prop file, when the game allows me to create Spore account, when I type in my credentials, all I get is: "the email and password don't match the credentials in our database", which is weird - I did change my EA password last week, but I can normally log into Origin with the new one. I play on Origin btw, if that's important.

What can i do to log into the game? Please help!

Message 1 of 5 (270 Views)
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Re: Cannot log in

Hi @visorquake 

 

Please jump to this FAQ, we've some solutions, please try out the tips

https://answers.ea.com/t5/Bugs-Technical-Issues/Read-before-posting-Spore-MASTER-FAQ-for-PC-amp-MAC/...

Stay healty!
Bleibt Gesund!
I don't work for EA - I'm just only help other users . Cheers Liz
Message 2 of 5 (247 Views)
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Re: Cannot log in

★★ Novice

Hi @Freggi-Liz,

Thanks for your reply. Unfortnunately, deleting login.prop didn't help, neither did reinstalling the game. It's already registered on Origin. The error still appears. Is there anything else I can do?

Message 3 of 5 (229 Views)
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Re: Cannot log in

@visorquake 

 

When you launch the game, do not log in when the login window appears -

say play offline.

 

Keep an eye into main menu - Galaxy,

 

take a look at the points in the lower left.

 

There is a login function there, try it.

Stay healty!
Bleibt Gesund!
I don't work for EA - I'm just only help other users . Cheers Liz
Message 4 of 5 (200 Views)
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Re: Cannot log in

★★ Novice
Hi @Freggi-Liz, unfortunately doing this still gives me "Login error". I still cannot log in.
Message 5 of 5 (186 Views)
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