Re: Bought DR Dog but didn't get him nor the donughts

by EA_Lanna
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Bought DR Dog but didn't get him nor the donughts

★★ Newbie

Hello.

 

I bought the tray of 132 donoughts & Dr. Dog but did not get them. Here's the proof of purchase:

 

https://ci3.googleusercontent.com/meips/ADKq_Nb07Z_kjG_pIo-SkWvdghx1mfdr8h831rPiNHO-Iknv68tHZxlae4KD...

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Re: Bought DR Dog but didn't get him nor the donughts

Community Manager

@TopiLInkala If you are on iOS and you have not received those donuts, reach out to support. You will need to add proof of purchase to the case as well. 

 

Once they have that image, they will go over the account. Donuts are pretty easy.

 

They cannot process a refund though. That is done by Apple or Google for their refund policy.

 

Cheers!

EA_ShepardAHQ


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Re: Bought DR Dog but didn't get him nor the donughts

[ Edited ]
★ Pro

@TopiLInkalaNo one here can do anything to help with a purchase issue. If you bought through the play store or app store you can contact them for a refund. You can also open a case at EA support but I expect you will be directed back to your purchase source. Its usually not a problem to get a refund on a failed purchase, then you can re do it.

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Re: Bought DR Dog but didn't get him nor the donughts

@TopiLInkala -as Willy9292 says -

Contact your App Store for a refund then try buying it again.
You need to do that ASAP, depending on the rules and time-limits your app store imposes on refunds you could run out of time otherwise.

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Re: Bought DR Dog but didn't get him nor the donughts

Community Manager

@TopiLInkala If you are on iOS and you have not received those donuts, reach out to support. You will need to add proof of purchase to the case as well. 

 

Once they have that image, they will go over the account. Donuts are pretty easy.

 

They cannot process a refund though. That is done by Apple or Google for their refund policy.

 

Cheers!

EA_ShepardAHQ


Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


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Re: Bought DR Dog but didn't get him nor the donughts

Community Manager

Hi @TopiLInkala, just stopping by to see how you're doing! 😊

 

Plenty of advice was shared earlier. Did the suggestions help you resolve things? If they did, it would be super helpful for others if you could click the 'Accept as Solution' button on their post.

 

Thanks so much, and Happy Tapping o/

 

- EA_Lanna

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

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Re: Bought DR Dog but didn't get him nor the donughts

Community Manager
Hi @TopiLInkala,

As we've not heard back from you in a while, we're hoping that means the advice hit the mark and we'll close out this thread here.

Thanks for your post, and Happy Tapping o/

- EA_Lanna
Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

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