Re: App won’t load

by EA_Lanna
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Original Post

App won’t load

★★★ Newbie

The app doesn’t finish loading. I’ve deleted and reinstalled the app twice now to fix it. It does an update and opens the app but as soon as I close the app it and want to open it later it won’t load again. 

Message 1 of 4 (350 Views)

Rif.: App won’t load

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@simpsonspanama do you use VPN connections (if so, disable them)? Have you tried using a different internet connection to resolve the problem? On which device does this happen to you?
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Message 2 of 4 (324 Views)

Re: App won’t load

[ Edited ]
Community Manager

Hi @simpsonspanama,

 

I wanted to touch base with you! How did you get on with loading the app since? If it's continued, could you take a look at @Bafanc's post? @Bafanc asked some great questions that'd help give us better offer useful recommendations. 

 

Thanks,

 

EA_Lanna

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Message 3 of 4 (211 Views)

Re: App won’t load

Community Manager

Hi @simpsonspanama

 

It's been a while, we're hoping that means the questions @Bafanc asked set you on the right course, and the app loading issues are now resolved for you. 🙂

 

We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one and we'll do our best to help with recommendations.

 

Thanks and HappyTapping o/

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

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