Zombies Garden Warfare 2 rendering issue on Playstation 4 Pro

[GR123RECO]

When playing Plants vs. Zombies Garden Warfare 2 on my Playstation 4 Pro everything works fine but there's this graphical/rendering issue. Some kind of parallel vertical stripes are rendered on my screen, which is clearly incorrect. Please see the attached screenshot and video clip.

(Both my PS4 Pro and the game are updated to the latest version.)

[EA_Barry]

@GR123RECO

That does not look correct.

Does this happen from as soon as you start the game/console?

Do you have another HDMI cable you can test with?

Do you see this in other games?

This is potentially a console hardware issue.

Thanks.

[GR123RECO]

Thanks for the quick reply.

1. Yes. It happens as soon as I enter gameplay. (The initial game video/intro renders fine.)

2. Yes, we just tested it and the problem was still there.

3. No. The problem is present only in this game.

[EA_Barry]

@GR123RECO

As above this is likely a Hardware issue that you will need support from Sony for.

But as you say this only happens in this game, it is worth uninstalling and reinstalling the game to see if that remedies the issue.

Try the game reinstall and if that doesn't fix it, contact Sony for potential console replacement.