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de map electronic arts niet vinden op mijn 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kan de map electronic arts niet vinden op mijn laptop","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7160387"},"body":"

@didi91176 Dank je voor de screenshots! Een aantal zaken worden nu wel duidelijker. Voor zover ik het kan zien is alles in de map Program Files (x86)\\Origin Games\\The Sims 4 en in de spelbibliotheek van Origin op orde. Dus zal het toch ergens anders gezocht moeten worden. 

Op jouw taakbalk zag ik ook een Steam logo. Heb je onderdelen van De Sims 4 via Steam aangeschaft en zo ja zou zit er in de Steam map misschien een map Electronic Arts\\De Sims 4? Zou je dat nog eens willen controleren? In het verleden is het voorgekomen dat in een aantal gevallen Steam en Origin niet volledig op elkaar aansloten. Zou dat hier misschien ook het geval kunnen zijn?

","body@stringLength":"796","rawBody":"

@didi91176 Dank je voor de screenshots! Een aantal zaken worden nu wel duidelijker. Voor zover ik het kan zien is alles in de map Program Files (x86)\\Origin Games\\The Sims 4 en in de spelbibliotheek van Origin op orde. Dus zal het toch ergens anders gezocht moeten worden. 

Op jouw taakbalk zag ik ook een Steam logo. Heb je onderdelen van De Sims 4 via Steam aangeschaft en zo ja zou zit er in de Steam map misschien een map Electronic Arts\\De Sims 4? Zou je dat nog eens willen controleren? In het verleden is het voorgekomen dat in een aantal gevallen Steam en Origin niet volledig op elkaar aansloten. Zou dat hier misschien ook het geval kunnen zijn?

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Traveler","color":"000000","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:7160388":{"__typename":"ModerationData","id":"moderation_data:7160388","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7160388":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4931568"},"id":"message:7160388","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-nl/category:the-sims-nl/category:ea-forums-nl/community:tghpe58374board:the-sims-4-technical-issues-nl/message:7160329/message:7160388","revisionNum":1,"uid":7160388,"depth":34,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"parent":{"__ref":"ForumReplyMessage:message:7160387"},"conversation":{"__ref":"Conversation:conversation:7160329"},"subject":"Re: kan de map electronic arts niet vinden op mijn laptop","moderationData":{"__ref":"ModerationData:moderation_data:7160388"},"body":"@Trismagistos ik heb nooit spellen van de the sims 4 op steam gekocht alleen maar via origin
wel heb ik produkt codes gekocht via game sync en die moest ik verzilveren op mijn origin acount
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@didi91176  Goed om te weten. Ik ga nog eens overleggen met een paar andere helpers. Dat is ook internationaal dus het kan nu wel meer tijd in beslag nemen voordat je antwoord krijgt. Maar ik kom er zeker nog op terug.

Alvast bedankt voor je geduld.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-07-07T05:31:58.677-07:00","lastPublishTime":"2021-07-07T05:31:58.677-07:00","metrics":{"__typename":"MessageMetrics","views":570},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNjIta2lZWG9L\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstNjIta2lZWG9L","height":640,"width":640,"mimeType":"image/png"},"Rank:rank:62":{"__typename":"Rank","id":"rank:62","position":18,"name":"EA Staff (Retired)","color":"BC00E8","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNjIta2lZWG9L\"}"},"rankStyle":"OUTLINE"},"User:user:89637":{"__typename":"User","id":"user:89637","uid":89637,"login":"EA_Neil","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-05-23T04:45:40.993-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:tghpe58374/user:89637"},"ModerationData:moderation_data:7160390":{"__typename":"ModerationData","id":"moderation_data:7160390","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7160390":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:89637"},"id":"message:7160390","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-nl/category:the-sims-nl/category:ea-forums-nl/community:tghpe58374board:the-sims-4-technical-issues-nl/message:7160329/message:7160390","revisionNum":1,"uid":7160390,"depth":35,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"parent":{"__ref":"ForumReplyMessage:message:7160388"},"conversation":{"__ref":"Conversation:conversation:7160329"},"subject":"Re: kan de map electronic arts niet vinden op mijn laptop","moderationData":{"__ref":"ModerationData:moderation_data:7160390"},"body":"@didi91176,

Dat de codes van GameSync komen maakt in dit geval niet uit want het spel werkt verder wel maar lijkt na het afsluiten deze folder weg te halen. Ik blijf het vermoeden hebben dat dit via OneDrive ergens verplaatst wordt naar de cloud waardoor het spel de folder niet meer kan vinden.

- EA_Neil","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-07-07T05:36:21.609-07:00","lastPublishTime":"2021-07-07T05:36:21.609-07:00","metrics":{"__typename":"MessageMetrics","views":574},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7160391":{"__typename":"ModerationData","id":"moderation_data:7160391","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7160391":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4931568"},"id":"message:7160391","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-nl/category:the-sims-nl/category:ea-forums-nl/community:tghpe58374board:the-sims-4-technical-issues-nl/message:7160329/message:7160391","revisionNum":1,"uid":7160391,"depth":36,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"parent":{"__ref":"ForumReplyMessage:message:7160389"},"conversation":{"__ref":"Conversation:conversation:7160329"},"subject":"Re: kan de map electronic arts niet vinden op mijn laptop","moderationData":{"__ref":"ModerationData:moderation_data:7160391"},"body":"@Trismagistos ja ik wacht wel hoor er zit niks ander op 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"58","kudosSumWeight":3,"postTime":"2021-07-07T05:36:52.733-07:00","lastPublishTime":"2021-07-07T05:36:52.733-07:00","metrics":{"__typename":"MessageMetrics","views":564},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7160392":{"__typename":"ModerationData","id":"moderation_data:7160392","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7160392":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4931568"},"id":"message:7160392","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-nl/category:the-sims-nl/category:ea-forums-nl/community:tghpe58374board:the-sims-4-technical-issues-nl/message:7160329/message:7160392","revisionNum":1,"uid":7160392,"depth":36,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"parent":{"__ref":"ForumReplyMessage:message:7160390"},"conversation":{"__ref":"Conversation:conversation:7160329"},"subject":"Re: kan de map electronic arts niet vinden op mijn laptop","moderationData":{"__ref":"ModerationData:moderation_data:7160392"},"body":"@EA_Neil one drive sta ik niet aangemeld dus kan na de laaste herinstalatie niet naar toe gegaan zijn
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"103","kudosSumWeight":1,"postTime":"2021-07-07T05:37:50.522-07:00","lastPublishTime":"2021-07-07T05:37:50.522-07:00","metrics":{"__typename":"MessageMetrics","views":559},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7160395":{"__typename":"ModerationData","id":"moderation_data:7160395","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7160395":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:228573"},"id":"message:7160395","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-nl/category:the-sims-nl/category:ea-forums-nl/community:tghpe58374board:the-sims-4-technical-issues-nl/message:7160329/message:7160395","revisionNum":1,"uid":7160395,"depth":37,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"parent":{"__ref":"ForumReplyMessage:message:7160391"},"conversation":{"__ref":"Conversation:conversation:7160329"},"subject":"Re: kan de map electronic arts niet vinden op mijn laptop","moderationData":{"__ref":"ModerationData:moderation_data:7160395"},"body":"

@didi91176 Ik heb nog even overleg gehad met een paar helpers en ik heb zelf ook nog eens naar de informatie gekeken die jij ons hebt gegeven in jouw antwoorden. 

Ik heb gezien dat je gebruik maakt van de virusscanner van Avast. Als je een premium versie hebt is dat voor mij zelfs eenvoudiger heb je een gratis versie dan ga ik er wel vanuit dat veel van de onderdelen hetzelfde zijn. Het kan zijn dat je aan aantal instellingen in je virusscanner erg streng hebt afgesteld. Ik heb voor het gemak ook een paar screenshots bijgevoegd:

1. Open de Avast gebruikersinterface. Die kan je openen door rechts te klikken op het icoontje dat je vindt naast de Windows startknop. 

2. Ga naar de optie bescherming en klik op het tandwieltje aan de rechterkant. Je komt dan in een menu met tabbladen.

3. Kies het tabblad algemeen en vervolgens de optie geblokkeerde en toegestane apps. Je komt dan terecht in een blad zoals je op het screenshot ziet: 

4. Kijk of je in de lijst met toegestane app de Origin en De Sims 4 tegenkomt. Zo niet voeg die dan toe door op de knop + app toestaan te klikken. Je wordt dan vanzelf door een lijst met apps geleid en zorg ervoor dat je Origin en De Sims 4 toegang verleent.

Kijk daarna in het tabblad bescherming bij Ransomware schild of je hebt gekozen voor de slimme modus. Zo niet kies daar dan voor. Zie voorbeeld:

Laat even weten of het Origin en De Sims 4 daarna wel lukt.om een map aan te maken op het adres: \\Documents\\Electronic Arts\\De Sims 4. Als het goed is zou het daarna moeten lukken.

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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"48","kudosSumWeight":1,"postTime":"2021-07-08T06:45:09.423-07:00","lastPublishTime":"2021-07-08T06:45:09.423-07:00","metrics":{"__typename":"MessageMetrics","views":494},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7160397":{"__typename":"ModerationData","id":"moderation_data:7160397","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7160397":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:228573"},"id":"message:7160397","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-nl/category:the-sims-nl/category:ea-forums-nl/community:tghpe58374board:the-sims-4-technical-issues-nl/message:7160329/message:7160397","revisionNum":1,"uid":7160397,"depth":39,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"parent":{"__ref":"ForumReplyMessage:message:7160396"},"conversation":{"__ref":"Conversation:conversation:7160329"},"subject":"Re: kan de map electronic arts niet vinden op mijn laptop","moderationData":{"__ref":"ModerationData:moderation_data:7160397"},"body":"

@didi91176 Ik had al gesteld dat ik zou blijven proberen als jij ook nog iets wilt proberen dan stel ik dat wel op prijs. Ik heb dit samen met een paar mensen besproken en ook zij vinden het de moeite waard om eens aan je voor te leggen.

1. Allereerst ga na het account beheer van windows. Je ziet dan jouw Windows account (vaak is dat ook gekoppeld aan een windows e-mailadres) daaronder zie je een optie om jezelf aan te melden met een lokaal account. Kies daarvoor en maak dan een lokaal account aan. Zorg dat je op dat account wel administrators rechten hebt.( @EA_Neil heeft je ook al iets dergelijks gevraagd. Misschien heb je dat account nog en anders zal je toch een nieuwe moeten aanmaken)

2. Log vervolgens in met dat lokale account en Start De Sims 4. Maak opnieuw een Sim aan en plaats deze in de wereld door een kavel te kopen. (Bijvoorbeeld Willow Creek). Sla vervolgens het spel op onder de naam van de Sim door gebruik te maken van de optie opslaan als zet het spel op pauze. Sluit het spel niet af!

3 Zoek op de C: drive naar de map: Documents\\Electronic Arts\\De Sims 4 of gebruik de zoekopdracht 'Sims 4' in de verkenner bij deze pc. 

4. Als je de map hebt gevonden zou je dan een screenshot willen maken van de inhoud? Als het even kan open de map Documents\\Electronic Arts\\De Sims 4\\saves en kijk of je daar een bestand ziet met de naam: 'Slot_00000001.save' of vergelijkbaar. Maak er desnoods ook een screenshot van. 

5. Ga terug naar je spel en sluit het nu af door gebruik te maken van de optie opslaan en afsluiten. 

6. Zoek nu opnieuw naar de map:  Documents\\Electronic Arts\\De Sims 4 en kijk bij saves of er nog inhoud in zit.  

Als er inhoud in zit start De Sims opnieuw met Origin en kijk of er nu wel de optie bestaat om een spel te laden.

We hebben nog wel wat andere ideeën maar deze is verreweg de meest eenvoudige om te controleren of de bestanden niet op een andere plaats worden weggeschreven.

Laat even weten of het nu wel is gelukt. 😉

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