February 2019
Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Note 9
OS Version Android 8.1.0
What is your Player ID? Jasle#5R7MtcQx
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Summarize your bug Daily cards level 3 (NORMALLY 3000c) shows for 1600c, but still charged me 3000c. I had 3508c and was going to purchase both level 3 cards. I purchased the first( had all leveled up and only waiting on that card to level) but when I returned to get 2nd card, noticed i was charged 3000 for the first, and now cannot get the 2nd.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA
Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Note 9
OS Version Android 8.1.0
What is your Player ID? Jasle#5R7MtcQx
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Summarize your bug Daily cards level 3 (NORMALLY 3000c) shows for 1600c, but still charged me 3000c. I had 3508c and was going to purchase both level 3 cards. I purchased the first( had all leveled up and only waiting on that card to level) but when I returned to get 2nd card, noticed i was charged 3000 for the first, and now cannot get the 2nd.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA
February 2019
Hey @eedddeeeeee thanks for reporting this. The team is aware and will be working on a fix! Also apologies for the difficulties you are having submitting the bug, will take a look into it. Thanks again.
February 2019
February 2019
This happened to me as well. Is there going to be a refund or correction for subtracting to much?
March 2019 - last edited March 2019
Hey @braines1 and @eedddeeeeee, I don't have the power to compensate you but I suggest you contact our customer support through help.ea.com for this request. The team is aware of the issue and working on getting it fixed!
March 2019
Round and round. Ea.help sent me here.
March 2019
Hey @braines1 if you can PM me your case number, I can see if something can be done. Thanks!
March 2019
March 2019
Mine is
47464779
I told them to check the forum post.
Support responded and it was like 'I dont understand.'.
They are the ones that sent me to the forums in the first place. Dumb
March 2019