unable to log in. stuck on loading screen.

by brad_warren83
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Original Post

Accepted Solution

unable to log in. stuck on loading screen.

★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? unable to log in
OS Version 13.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 435735795
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug unable to log into game. sitting on loading screen where it is checking for updates. tried logging in on both iphone and ipad with both phone data and wifi after checking i have internet connection. been unable to log in since around lunchtime.
Steps: How can we find the bug ourselves? unsure
Connection Type Wifi
Please select your region Australia
Country australia

i've been trying to log into game for hours. unable to get into game. just sit on loading screen where it is checking for updates. been using both iphone and ipad on both wifi and phone data - and both are connected to internet. unable to log in to do both fleet and arena to which i take 1st daily (sometimes miss fleet due to other commitments). need to log in to get 600 done for guild and check to make sure TB battles are done. 

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Accepted Solution

Re: unable to log in. stuck on loading screen.

EA Live QV Team

Hi @brad_warren83 and sorry about that.

 

Looking at our logs we can see that you are playing again. It appears that the issue is resolved for you.

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Message 2 of 2 (238 Views)

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Re: unable to log in. stuck on loading screen.

EA Live QV Team

Hi @brad_warren83 and sorry about that.

 

Looking at our logs we can see that you are playing again. It appears that the issue is resolved for you.

Message 2 of 2 (239 Views)