July 2022
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.89.214.1030
What expansions, game packs, and stuff packs do you have installed? all of them
Steps: How can we find the bug ourselves? going to cas and clicking on eyes
What happens when the bug occurs? eye colors do not show up, random sims have glowing eyes and some sims have protruding eyes
What do you expect to see? i try to click on eyes and the eye colors will not be there
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. i downloaded the werewolves game pack
Eyes protruding out of sim's head
glowing eyes
can't change sim's eye colors
July 2022
Hi @harlylb
with that many options, it looks like some incompatible mod is still active in your game.
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
View More on EA Help