trying to play and it’s telling me that i’m not logged in to a ea acc and i am

[memoprx]

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have?
What is your gamertag/PSN ID? vSheet
Date/time issue occurred 1-19-20
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug i was trying to get the purple player pack and it keep on telling me that i’m not logged in to a acc and i am
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? n/a
What happens when the bug occurs? it makes me leave the game and the progress is lost
What do you expect to see? to let me keep playing
PS4 Crash Reporting: Please copy the text you put in the crash report here. n/a
What is the AMD or Nvidia Model Number of your graphics card? n/a
Enter RAM memory size in GB n/a

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i keep on being close to winning and this happened 

[EA_Barry · Accepted solution]

@memoprx 

Is your XBL Gold subscription still active?

Check the link from the error message for info on this and other reasons you may be seeing that message:

https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/

Thanks.

[EA_Barry · Accepted solution]

@memoprx 

Is your XBL Gold subscription still active?

Check the link from the error message for info on this and other reasons you may be seeing that message:

https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/

Thanks.