swgoh slows down to a crawl while playing

[Telperien2021]

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? PC running Blue Stacks
OS Version 5.3.70.1004 N32
Ally Code: (Find it here: http://bit.ly/AllyCode ) 561868864
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Since the last update that recently occurred swgoh freezes after running for a few minutes if you are idle. If you are actively playing it is fine at first but over time gets slower and slower until it is pretty much frozen. This never happened before this update
Steps: How can we find the bug ourselves? run the game in bluestacks
Connection Type Wifi
Please select your region North America
Country United States

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 Since the last update that recently occurred swgoh freezes after running for a few minutes if you are idle. If you are actively playing it is fine at first but over time gets slower and slower until it is pretty much frozen. This never happened before this update

[EA_UltraSlide · Accepted solution]

Hi there,

Please be aware that emulators are not officially supported.

[LendersQuiz]

This is as close to an official answer as you are going to get.

[beardgoat108]

Really hope you guys look into this my alt account of like 5 or 6 years high GP is on blue stacks don't have any google play devices really more an apple user.

[Kevin_Crysler]

@Telperien2021 I have same issue, but on my Rog phone 3
Game goes to 12 fps

[EA_UltraSlide · Accepted solution]

Hi there,

Please be aware that emulators are not officially supported.

[Stiopa_maniaca]

Hi THE Game is Freeze after the LAST UPDATe since 11/17/2021 

and it freezeng on ANY KIND of a Device nether Mobile or PC Emulator

from My opinion it s not a Problem with the gaming platfrom but it is a MAJOR problem 

withe The GAME ITSELF after the last Update.

FIX The Gaame ASAP  

[TheFrankto]

@EA_UltraSlide I am having this issue on my Android phone, Android tablet, and even Android emulators when tested. Both my phone and tablet were running completely fine before the update, and presumably emulators would have been as well. Emulators not being officially supported is all well and good, but I can't play the game on ANY of my devices now.

[LendersQuiz]

I am having a similar problem as well on my Samsung A50 PHONE. The game works fine but if I leave it along for a while, when I come back to the phone, the game is completely frozen. This only started to happen in the past couple of days, after the most recent update.

Again, my PHONE.

Whatever is causing the issues with the emulators might be causing a similar problem on phones as well.

[Wolaheke]

Same issue with Samsung A51. An other post is about this bug.

[bimo_swgoh]

Me too, i play on an iphone 6, before the update i didn't do any problem and now it happens two or three time at day. I tested it on emulator (different OS) and it happens there too so i think it is not because of emulator but it is because the game. Unfortunately i did a new post because i didn't see this post