single crystalbundle buy but charged 2x

[Cappo87]

Hello,

i bought a pack of 7370 crystals for 50€

unfortunatly i recieved an error and no crystals. thats why i charged it again.

the 2nd time i recieved the crystals. but when i checked my mails and paypal i noticed that the game charged 2x50 € from my paypal but i only recieved 1x crystals worth of 50€

so how can that problem be solved?

greetings

[EA_Andy]

Hi @Cappo87

If you speak with one of our game advisers they can take a further look into this.

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Thanks,

- Andy -