"There's a problem with your download"/"Something went wrong" EA app Error - '24 [ Edited ]

[EA_Leeuw]

Hey everyone,

We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs (exact errors shown below).

There's a problem with your download

Something went wrong

Whether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues.

Troubleshooting the error

<This section will be updated at a later time.>

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To help us investigate

To help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC.

We've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the "Still experiencing the problem?" section below 👇 for instructions on providing the necessary data for our teams to investigate further.

Thanks for your cooperation.

👉Still experiencing the problem?👈

If you're still experiencing the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs, even after updating the client, clearing the EA app cache (if possible), repairing the game on the EA app (or another platform where applicable), or repairing the EA app (only possible on Windows), please share the following requested data with us:

IMPORTANT: Please share an EA app Error Reporter ID here in the thread:

IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this):

IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.):

Are you playing on a Windows PC or Mac:

If Windows, what Windows version are you using (click here on how to see this):

If Mac, what version of macOS are you using (click here on how to see this):

Timestamp when the issue first occurred (date/time):

What is the exact error that you're getting ("There's a problem with your download" or "Something went wrong"):

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

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!!Please Remember!!

This thread is for the "There's a problem with your download" or "Something went wrong" error in the EA app ONLY.

For the "You don't have access" error, report it here with the requested data on page 1.

If your EA app indicates a game has been removed from your library (see below), go here.

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Resolved TEMPORARY Outages Resulting in the Same Error

(Click on "Spoiler" to reveal info)

Spoiler

Resolved Outage of Apr. 30, 2024 / May 1, 2024

[ferbiej33]

im still have this issue and its been a month
19632a6e-f200-42ec-99d1-ca162e4bcbcd

[EA_Solaire]

Hi @ferbiej33 

Can you check your account again now please and let me know if you're still not able to install The Sims? 

[ferbiej33]

no its still not working

[kianaA187]

I have plenty of storage on my PC, however when I try to download (update) the Sims 4 it just says 'download error' and keeps 'loading'. this is with the EA app.

[ferbiej33]

HI, its still not working

[ferbiej33]

After 3 topics and 5 error reports still no help. i chatted with 2 people today and still nothing.  it's been a month and a half. 

[ferbiej33]

ff5701c8-f873-46d7-8fd8-2eb2e579c2d3

[puzzlezaddict]

@ferbiej33  I've merged your posts with the master thread for this issue.  Coverage from EA employees seems pretty sparse this week, but I'll flag your posts for people to see when they're back.

[ferbiej33]

can i please get some help with my issues its almost 3 months now

CM edit: edited title to split threads. Old 2023 thread linked here.