"New Skin" Bug

by Addeok
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Original Post

"New Skin" Bug

★★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GeForce RTX 2080
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? Addeok
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? Origin In-Game
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu/lobby.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? .
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? It keeps telling me that I have a new skin for Wattson, but when I go into the skins menu there's no new skin.
What should be happening instead? The red dot saying that there's a new skin should go away.
Steps: How can we find the bug ourselves? Don't know.

This has been a thing for me for a long time (can't exactly remember how long) and I'd just like it resolved. It's not really causing any problems, but it's still quite annoying.

Message 1 of 6 (431 Views)

Re: "New Skin" Bug

Community Manager

Hey @Addeok

 

Are you running Apex Legends through Steam, or do you launch it through the Origin client? 

 

 

/Kent

Kent.png
Message 2 of 6 (397 Views)

Re: "New Skin" Bug

★★★ Novice

I'm running it through Origin. Been like this way before the Steam launch by the way.

Message 3 of 6 (393 Views)

Re: "New Skin" Bug

Community Manager

@Addeok 

 

Got it, thanks. 


There are a couple things I'd like to try which may help with this. First, if you haven't already, can you try repairing Apex Legends in the Origin client? If you right-click on the game in your Origin Library you'll see a Repair option when the menu comes up. Please give that a shot and see if it helps clear the notification. 

 

If it's still happening after that, it may also be an issue with the cached data in the Origin client itself. Try clearing out the Origin cache as well to see if that makes a difference. You can find more details on how to clear it over at the EA Help website. Let me know if you're still seeing the same issue after that. 

 

Thanks again!

 

 

/Kent

Kent.png
Message 4 of 6 (376 Views)

Re: "New Skin" Bug

★★★ Novice

I've tried both, and there's no difference.

Message 5 of 6 (368 Views)

Re: "New Skin" Bug

Community Manager

@Addeok 

 

Got it, thanks for giving that a shot. I'll pass this along for a look. 

 

 

/Kent

Kent.png
Message 6 of 6 (345 Views)