Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? ChrisF22
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 03/01/2024
What time did you see the bug? (HH:MM AM/PM) 18:05
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try submitting an already evolved player into the new evolution
What happens when the bug occurs? It doesn't let me submit the player
What should be happening instead? I should be able to submit the eligible player

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I'm not able to submit my already evolved Eddie Nketiah into the new evolution, because it says I already have an evolution of this player. It doesn't work on the Web app either. 

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? ChrisF22
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 03/01/2024
What time did you see the bug? (HH:MM AM/PM) 18:05
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try submitting an already evolved player into the new evolution
What happens when the bug occurs? It doesn't let me submit the player
What should be happening instead? I should be able to submit the eligible player

‌

I'm not able to submit my already evolved Eddie Nketiah into the new evolution, because it says I already have an evolution of this player. It doesn't work on the Web app either. 

New evolution, same problem. My Amadou Onana player can't be evolved further, had this problem with the radioactive meastro evo, couldn't do it and it expried, very frustrated. Now a new evolution where Onana fits and can't evolve him. Please fix this EA 

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? O4O3O3O31OO23
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/10/2024
What time did you see the bug? (HH:MM AM/PM) 10:10 PM
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? If you do an Evolution on specific Player then discard it. Then do another evo in the same base card and recover the other one
What happens when the bug occurs? I can’t enter the shop it says I have something unassigned but can’t even enter it to discard it or do something with it. The evolution is shown as a duplicate although there is no version of the player in the team.
What should be happening instead? The card should just be deleted from my unassigned spot I don’t need it anymore I just want to enter the shop to buy eafc points.

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Dear EA Support Team,

I am reaching out regarding an issue I have encountered in the game FC24. A player is stuck in the \"Retrieve Items\" section, which is preventing me from opening packs or even retrieving players I have purchased. Here's how the problem arose:

I upgraded Marmoush, but was not satisfied with this version, so I put it up for quick sale in order to upgrade another Marmoush card in the \"FC Founder 2 Evolution\" section.
Later on, when I tried to upgrade the new card, the game informs me that I already have an upgraded version of Marmoush, even though I had put it up for quick sale.
I attempted to retrieve Marmoush from the quick sales, but now he is stuck in \"Retrieve Items\", as the game regards this as a duplicate without being able to differentiate between the two upgraded versions.
This issue is preventing me from opening packs and retrieving purchased players, which is quite frustrating and affecting my gameplay experience as I planned to spend about 500£ for the team of the year event as I have high hopes to get one of these cards. I would greatly appreciate it if you could resolve this issue at your earliest convenience.

I am willing to provide any additional information that might help in resolving this issue. 
Thank you in advance for your assistance, and I hope that this issue will be resolved promptly.

Warm regards, 

Hello  Immuslim2323

I have the same problem. Have you already written to customer support and what exactly?

If it was solved for you, I would be happy if you wrote to me about how it happened.

Markus

I've got the exact same problem with my 91 evo capdevilla. He's stuck in the store as a duplicate, but he isn't a duplicate, its a bug in the game. I reported this last Thursday 11th January and was told it was being passed to the tech team as a priority... In the mean time, as you say, I can't do anything. I cant do any sbc's or open packs or do any objectives, its completely broken. Everytime you try the bug makes it so you cant connect to the ultimate team servers. It's absolutely infuriating, I've reported it numerous times now and I'm just getting no help whatsoever from EA. I've spent about £500 on it too, its unacceptable.

Nah bro it’s sadly not solved only solution is waiting for the evo to end which means waiting about 65 days for the founders evolution 2 to end. It’s a bug that’s in the game sind es release and they haven’t done anything about it. After contacting the support about 5 times the only thing that they told me is that they’re working on it but that’s what they told people 3 months ago and til now there is no solution. I’m really thinking about suing them cuz I paid money for it and can’t enjoy the game as it isn’t working.

I've been onto EA help too and they promised me that the tech team would contact me and I'd recieve compensation. But each EA help employee says a different thing so I've lost trust in them. I've been thinking about contacting my bank and claiming the money back because EA has done nothing to help me. It's bad customer service, if any at all!

As the title says, I havn't been able to further update my Amadou Onana card in months, very annoying. It's one of my favourite players and I missed out on 2 potential updates already..... 

When I try to put an evolved player (who fits the requirements) into the finisher evo, it doesn’t let me and says “you already have an evolved version of this player”. I should be able to chain evos.

I have previously evolved a Talisca card into the finisher evolution. I now want to do the Right Sided Star using Talisca and have a message saying I already have an evolved version. Surely this is a bug?? It would be crazy if I couldn’t evolve the same player in two completely different evolutions to get two completely different cards??

I paid 100k for the Finisher evolution, as well as 75k for the Talisca card so it’s not like I’m just going to discard it so I can do the new one. 

Don’t worry they fixed this in update 9, or so they claim.

but no they did not, also don’t discard if you did want a better version, if you recover him and submit to an sbc you’ll be stuck with a duplicate unassigned evo even though you don’t have another version anymore 

Accepted as a solution for visibility

Hey all,

We can see from your post that you're receiving an error mentioning you already have an Evolution version for that player. To investigate this issue, please share the following info:

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• Platform:
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• Account:
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• Evolution you're trying to activate:
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• Name, Rating, and Version of the Item you're selecting for this Evolution: 
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• Do you have other versions of the same player? If yes, mention them.
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• Did you discard another Evo item of that player in the past?
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• Error message received when you try to select the player:
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• Screenshot of the message.
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Thank you

UPDATE: The issue is now fixed. Thank you all for your patience and collaboration