purchase crystals Bug :(

[Dimhuan]

I recently bought 15.710 crystals with 99,99 €. 

but despite the bank already has climbed me money with my purchase, I do not see the crystals in the game screen. you can restore this my purchase? thank you.
This below is my player code

Please help.

[EA_Andy · Accepted solution]

Hi @Dimhuan

It's not something we can look into on the forums but if you speak with one of our game advisers they can take a look into this further for you.

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Cheers,

- Andy -

[EA_Andy · Accepted solution]

Hi @Dimhuan

It's not something we can look into on the forums but if you speak with one of our game advisers they can take a look into this further for you.

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Cheers,

- Andy -

[calichoppers]

i had the same thing, ea did credit me after a pain of showing proof that i actually bought it

[aFrogmeister]

That's good to hear because I just had the same thing happen to me as well!