problem of receiving rewards for the battle on Geonosis

[emergeworld]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Apple
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 232645423
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug problem of receiving rewards for the battle on Geonosis
Steps: How can we find the bug ourselves? problem of receiving rewards for the battle on Geonosis
Connection Type Mobile
Please select your region Other
Country Russia

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Please help with solving the problem of receiving rewards for the battle on Geonosis.
Our guild earned 10 stars on July 20, 2020

Player Pavel25rus1 code 549-152-261 did not have time to receive rewards.
I ask you to, credit him with rewards for the battle on the light geonosis of 10 stars.

I deleted it.
he did not have time to receive the awards.
please give him awards.

My ally code is 232-645-423

Thank you, we are grateful for your work!

[ChristophIV · Accepted solution]

@emergeworld Hello there,

I believe you got an EA response on your previous post: https://answers.ea.com/t5/Bug-Reports/Please-help-with-solving-the-problem-of-receiving-rewards-for/...

Unfortunately if the guild mate was removed before claiming their rewards then they can no longer receive them.

[GladOS-013]

@emergeworld What do you mean he "didn't have time?"

Was this player removed from the guild before receiving the rewards? Did he not log on for 7 days (I think that's how long the rewards expire)?

[emergeworld]

When the battle was over, he was removed from the guild.
He complained that he had not received an award for the event.
Please check if he has received any awards.

[ChristophIV · Accepted solution]

@emergeworld Hello there,

I believe you got an EA response on your previous post: https://answers.ea.com/t5/Bug-Reports/Please-help-with-solving-the-problem-of-receiving-rewards-for/...

Unfortunately if the guild mate was removed before claiming their rewards then they can no longer receive them.