‎not recieving legend tokens(stuck on 10 800) lost 1,800 already

[krewki11]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 1050
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? krewki11
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. -
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. -
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? -
When did this happen? (dd.mm.yy hh:mm) 16.11.2019
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? -
What should be happening instead? -
Steps: How can we find the bug ourselves? -

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hello im occuring a very strange bug in game and the support sends me on those forums saying that they cant do anything about that so:

currently im level 41 so i should have with no spendings on acc 41x600 tokens = 24,600

i bought 1 legend (crypto) so i should have now 12,600 tokens

but i have only 10,800

so im lacking 1,800 tokens from leveling up!

more over i cannot pass the 10,800 number form rewards and my tokens from lvling up just go to waste so if i level up to 42 i will still have only 10,800 tokens

i encountered this first when i was clsoe to lvl20 same story stuck at 10800.

please help me to gain access to once again have a chance to gain rewards from my lvlup rewards (tokens)

and get me back my 1,800 lsot tokens

its very frustating issu because i cant buy any legends

as you may see at screenshots i bought only crypto and nothing else even in shop and im lvl 41