not receiving guild tokens if logged in during guild reset

[nabokovfan87]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Sony Xperia 1 ii
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 965316931
What type of issue do you have? Missing Rewards
How often does the bug occur? Often (50% - 99%)
Summarize your bug When logged into the game and guild reset occurs. The timer for guild challenges resets and it rolls to the new one, but I don't ever receive the rewards. This has happened twice in the last week. I've tried restarting the app on multiple devices, nothing works. I've messaged in game support and had little help with my issues after they occur more than once.
Steps: How can we find the bug ourselves? Log-in to the game, view the guild reset timer, if the timer is about to expire, leave the game active on any part of the app, home screen, store, etc. When guild reset happens you will not receive rewards for daily challenges (guild coins)
Connection Type Wifi
Please select your region North America
Country USA

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See attached.

[EA_UltraSlide · Accepted solution]

We have checked your account again going backwards, and we can see that you received the following:

• Tuesday: 765 Guild Currency | 3/25/2021 - 12:31:33am UTC
• Monday: 202 Guild Currency | 3/24/2021 - 12:27:33am UTC
• Sunday: 386 Guild Currency | 3/22/2021 - 11:55:41pm UTC
• Saturday: 193 Guild Currency | 3/21/2021 - 11:34:59pm UTC
• Friday: 23 Guild Currency | 3/20/2021 - 11:33:59pm UTC
• Thursday: 193 Guild Currency | 3/20/2021 - 12:28:02am UTC
• Wednesday: No guild currency
• Tuesday: 859 Guild Currency | 3/18/2021 -  12:05:53am UTC
• Monday: No guild currency
• Sunday: 333 Guild Currency | 3/16/2021 -  12:24:53am UTC
• Saturday: 234 Guild Currency | 3/15/2021 - 2:10:22am UTC
• Friday: 143 Guild Currency | 3/14/2021 -  12:35:55am UTC
• Thursday: 195 Guild Currency | 3/13/2021 -  12:18:12am UTC
• Wednesday: No guild currency

It seems that over the previous 2 weeks, you received your guild tokens 11 out of 14 days. Please ensure that you are completing the daily guild activities that are set for the particular day.

[EA_UltraSlide]

Hi @nabokovfan87 and thanks for the report.

We are looking into this one for you.

[nabokovfan87]

Any updates?

[EA_HighCommand]

Hi @nabokovfan87,

Unfortunately, no news as of today but we keep investigating. We update you once we have any news.

[nabokovfan87]

@EA_HighCommand @EA_UltraSlide I have updates for you!

This is now the third time in a week (plus a day maybe) that this has happened. See the attached screens.  We had CPIT the same time as the guild reset, so I did my attack and then was in-out of the game with attempts and it didn't actually send rewards.

You can see my GC at the top, 68, prior to reset. I should've gotten whatever # which is typically 200-800 depending on the day and tasks we are given.  I showed guild reset as well as my inbox to show, nothing was sent.  This is 10-15 minutes after reset.





I restarted the app, tried it on two devices, nothing was ever sent to my inbox.

[ChristophIV]

@nabokovfan87 Silly question, but did you do any Light Side battles yesterday?

[nabokovfan87]

I'm farming gear for luke which involves a ton of characters, so yes, I did. And I always have my 600 tickets in.

[nabokovfan87]

Just happened again today and I wasn't in the app. Checked and reloaded the game on both devices. It's been a half hour since reset. Nothing.

[EA_UltraSlide · Accepted solution]

We have checked your account again going backwards, and we can see that you received the following:

• Tuesday: 765 Guild Currency | 3/25/2021 - 12:31:33am UTC
• Monday: 202 Guild Currency | 3/24/2021 - 12:27:33am UTC
• Sunday: 386 Guild Currency | 3/22/2021 - 11:55:41pm UTC
• Saturday: 193 Guild Currency | 3/21/2021 - 11:34:59pm UTC
• Friday: 23 Guild Currency | 3/20/2021 - 11:33:59pm UTC
• Thursday: 193 Guild Currency | 3/20/2021 - 12:28:02am UTC
• Wednesday: No guild currency
• Tuesday: 859 Guild Currency | 3/18/2021 -  12:05:53am UTC
• Monday: No guild currency
• Sunday: 333 Guild Currency | 3/16/2021 -  12:24:53am UTC
• Saturday: 234 Guild Currency | 3/15/2021 - 2:10:22am UTC
• Friday: 143 Guild Currency | 3/14/2021 -  12:35:55am UTC
• Thursday: 195 Guild Currency | 3/13/2021 -  12:18:12am UTC
• Wednesday: No guild currency

It seems that over the previous 2 weeks, you received your guild tokens 11 out of 14 days. Please ensure that you are completing the daily guild activities that are set for the particular day.

[ChristophIV]

@nabokovfan87 To add to what EA_UltraSlide said, you are missing currency on Wednesdays, when the activity is Hard Mode battles. If you don't attempt any hard node battles on that day you won't receive any guild currency.