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my sims can’t do any task at home

by Myrasshi
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Accepted Solution

my sims can’t do any task at home

[ Edited ]
★★★★ Novice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS
OS Version iOs 12.0.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003052059230
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? my sim can't do any tasks at home, two overlapping green check button (clear the weeds task) at home can't be completed/ended, other buttons/icons at home can't be clicked
What do you expect to see? my sim able to do tasks at home, can click on the icons at home to end/complete tasks or to collect rewards, able to move the camera around when at home, fix background stuttering/repeating noise when sim at home
Connection Type Wifi
Please select your region Europe
Country Ireland
Additional feedback

When I opened my sims mobile to play, I suddenly can't click on the two overlapping green check buttons to end the tasks (clear the weed task) and any other icons like to collect rewards. There is also a noise in the background that keeps stuttering or repeating when my sims is at home. My sims can't do any tasks at home but when in other areas, my sims are able to do tasks and the background sound is fine. I can't move the camera around at home as well.

Message 1 of 10 (550 Views)

Accepted Solution
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Re: my sims can’t do any task at home

It sounds like something might be wrong with your save file. Best thing would be to contact an EA game advisor about this issue. 

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

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Re: my sims can’t do any task at home

Have you tried rebooting your phone?

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Message 2 of 10 (509 Views)
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Re: my sims can’t do any task at home

★★★★ Novice

yeah I've tried doing that twice, I also tried deleting and reinstalling the sims mobile, cleared cache but  nothing seems to work... I hope it will be fixed soon as it kinda limits my options for earning simoleons and cash, I could not even do llamazoom tasks and recharge my energy as all of these requires my sim to be at home Disappointed

Message 3 of 10 (491 Views)
Highlighted

Re: my sims can’t do any task at home

It sounds like something might be wrong with your save file. Best thing would be to contact an EA game advisor about this issue. 

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

-----  

do not work for EA

 

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Follow me on Twitter

Message 4 of 10 (487 Views)
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Re: my sims can’t do any task at home

★★★★ Novice

Thank you. I sent the technical support a request as you’ve suggested. I’ve actually contacted them before but I could be in the wrong section as I’ve sent it through report a bug button. Hopefully, this time it will work and solve my issue. Cheers!

Message 5 of 10 (473 Views)
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Re: my sims can’t do any task at home

★★★★ Novice

After contacting EA technical services, someone from their team reverted my progress back to before the issue happened, it did solve the problem despite losing some experience. Thank you again!

Message 6 of 10 (453 Views)
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Re: my sims can’t do any task at home

★ Novice

Hi.. i have same problem.. i already contacted ea tech support as u mention above. It’s already three days but sill no reply from them. Frown

Message 7 of 10 (276 Views)
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Re: my sims can’t do any task at home

@fasikris0402 have you seen a reply yet?

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Message 8 of 10 (270 Views)
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Re: my sims can’t do any task at home

★ Novice

yes, thank you.

they are still looking for the solution...

i already tried what they asked but the problem still exist. >,<

Message 9 of 10 (253 Views)
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Re: my sims can’t do any task at home

You can link to this post if you want or ask to revert your account to a previous save. 

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