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missing tw rewards

by VakterInExile
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Original Post

Accepted Solution

missing tw rewards

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 7
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 158-739-361
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Missing TW rewards that should have been delivered and remained in inbox.
Steps: How can we find the bug ourselves? complete an entire TW cycle. Then after it is complete (and rewards should be delivered), transfer to another guild before visiting inbox.
Connection Type Wifi
Please select your region North America
Country United States

Missing rewards after going through complete TW process.

 

Set defense

 

Earned banners in offense

 

Should have had rewards delivered to inbox.

 

Going through guild merger.

 

Got invite to new guild before visiting inbox.

 

Rewards gone.

Message 1 of 2 (87 Views)

Accepted Solution

Re: missing tw rewards

EA Live QV Team

Hi @VakterInExile and thank you for reporting this.

 

As with any other guild rewards, if you leave the guild before claiming those rewards they will no longer be available. We are aware that this is not ideal and are already looking into other option but for now, this is working as designed and not a bug.

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Message 2 of 2 (72 Views)

All Replies

Re: missing tw rewards

EA Live QV Team

Hi @VakterInExile and thank you for reporting this.

 

As with any other guild rewards, if you leave the guild before claiming those rewards they will no longer be available. We are aware that this is not ideal and are already looking into other option but for now, this is working as designed and not a bug.

Message 2 of 2 (73 Views)

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