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Re: missing territory war rewards

by bsorochak
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Original Post

Accepted Solution

missing territory war rewards

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 6s
OS Version iOS 12.0.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 152217598
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I joined territory war and had 261 banners collected (gamer tag Brian) we lost to the other guild but should have been awarded for 2nd place at the 160+million tier.
Steps: How can we find the bug ourselves? My zetas, guild credits and gear were not received.
Connection Type Wifi
Please select your region North America
Country Canada

Please see images below my guild credits are still siting at 129 my zetas are still at 14 should be 16.

7BA76452-B351-4D56-9FD6-6F70C9F841CC.png
A38C38DD-7606-4CEA-8321-C0FF48BE2E5A.png
86D084C5-F6F4-46D1-8A64-37E5803BD445.png
Message 1 of 17 (535 Views)

Accepted Solution

Re: missing territory war rewards

EA Star Wars: Galaxy of Heroes Team

@bsorochak@Dakris88@Laga513 The missing rewards for the TW completed on 17/10/2018 have been added to your accounts.

 

Thank you for your patience.

 

If there are any other missing rewards from the TW completed on 17/10/2018, please send me a PM with your details and we will look into it.

 

Solving this thread.

View in thread

Message 14 of 17 (170 Views)

All Replies

Re: missing territory war rewards

★★★★ Novice
I had exactly the same problem but with an Android platform! Can you give me news too please?
Message 2 of 17 (516 Views)

Re: missing territory war rewards

EA Star Wars: Galaxy of Heroes Team
Thanks for bringing this to our attention. We are looking into it and will update as soon as possible.
In the meanwhile, can you please make sure that you also post your Ally Code if you didn't receive the TW rewards yet?

Thank you.
Message 3 of 17 (512 Views)

Re: missing territory war rewards

★★★★ Novice

My ally code:

 

612-258-512

 

Thanks!

Message 4 of 17 (476 Views)

Re: missing territory war rewards

★★★★ Novice

Piggybacking here because for some reason I can't post a new report. Ally code 779-388-471. Thanks!

 

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone X
OS Version 11.2.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 779-388-471
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I participated in and we won a 130mm GP TW ending on 10/17, but I never received rewards. I've contacted customer support 3x and have been told that they believe I did receive them and there is nothing they can/will do. I am certain they were not received, as I track all my mats and rare gear. I believe it could be tied to a packet loss issue, as my stores weren't refreshing properly in the same session (they were all blank), so I restarted my game. As a side note (mostly just venting, I know this isn't the forum for this), it's disappointing to have been routinely dismissed by customer support given significant investment in this game.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country United States

Message 5 of 17 (449 Views)

Re: missing territory war rewards

EA Star Wars: Galaxy of Heroes Team

@Laga513 Thanks. I've added your account to the list of examples.

 

Message 6 of 17 (432 Views)

Re: missing territory war rewards

★★★★ Newbie

Same issue here

Product
: Star Wars: Galaxy of Heroes
Platform:Android 8.0.0
What type of device are you experiencing the issue with? Samsung Galaxy S7 Edge
Ally Code: 727-343-312
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Connection Type: 4G
Please select your region Europe
Country UK

Message 7 of 17 (418 Views)

Re: missing territory war rewards

EA Star Wars: Galaxy of Heroes Team

@mitets1 I checked your account and our records show that you did redeem the rewards for the TW which ended 17/10/2018. You redeemed the following rewards at 10/17/2018, 7:23:02pm GMT+0100:

  • 425 Territory Battle Currency.
  • 1125 Guild Currency.
  • 505000 Credits.
  • 2 Ability Material Zeta.
  • 3 Ability Material Omega.
  • 4 Ability Material Mk III.
  • 4 Mk 6 Athakam Medpac Salvage.
  • 3 Mk 12 ArmaTek Tactical Data Prototype Salvage.
  • 8 Mk 3 Czerka Stun Cuffs Salvage.
  • 8 Mk 3 Sienar Holo Projector Salvage.
  • 8 Mk 3 Carbanti Sensor Array Salvage.
  • 4 Mk 8 Nubian Design Tech Salvage.
  • 3 Mk 12 ArmaTek Armor Plating Prototype Salvage.
Message 8 of 17 (388 Views)
Highlighted

Re: missing territory war rewards

★★★★ Novice

How come nobody from EA is doing anything to rectify this I have called in multiple times. They said I need to create a tick through the help screen which I have clearly done.

Message 9 of 17 (373 Views)

Re: missing territory war rewards

★★★★ Novice

@EA_MindTricks Can you please check my account? Support is telling me I did receive them, but I am certain I did not. 

 

They've offered me a nominal amount of crystals as compensation which is far below the actual lost materials.

Message 10 of 17 (371 Views)

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