Re: lost apex rank point

by EA_Kent
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Original Post

lost apex rank point

★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 3080 8gb laptop
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? kaimookdam2
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? bloodhound
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. do nothing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 5
When did this happen? (dd.mm.yy hh:mm) 26.10.2021 16.30
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I lost my point in Apex rank without playing
What should be happening instead? get my point back
Steps: How can we find the bug ourselves? i dont know. you can track my game play

lost apex rank point

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Re: lost apex rank point

Community Manager

Hey @kaimookdam2


Can you share a bit more info on what happened? When was the last time you played? What was your rank the last time you were logged in? What is it now? 

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