loss of points of war

[mysvs]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone xmax
OS Version 12.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 527243781
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug after the closure of the territory did not give points. loss of 255 points.
Steps: How can we find the bug ourselves? I don’t know
Connection Type Wifi
Please select your region Europe
Country Ukraine

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after the closure of the territory did not give points. loss of 255 points.I ask to return me points or prizes for 1 place. at the same time the territory was passed without losing

[mysvs · Accepted solution]

Add foto with my defense

[GladOS-013]

Hi, have you tried force-closing the game and restarting it to see if it updates your score?

The scoring seems very odd. It basically looks like the last squad you killed, and then the zone defense didn't get added to your score. Please try to force close and re-start to see if that fixes it?

[mysvs]

I have been trying to do this for 24 hours. my opponent sees the same thing. He wrote to me that this is a bug of some kind since he lost. but on points he won. when I killed the last squad I did not add points.

[GladOS-013]

Is this for the current active round, or was it for Round 1? @CG_MindTricks is there a way the server can push his actual score, if it's the active round?

@mysvs have you defeated any more squads? Perhaps see if adding more points to your score will fix the issue?

[mysvs]

I closed the entire location. the round is still active. Now I'll take a photo of the result.

[mysvs]

Ea doesn’t do anything. They write me sorry. we can't help you. Goodbye. this is very good support for their players

[penka_cl]

Hi, I am the one facing mysvs on this round of ga and I can attest that he lost due to a bug which did affected the way banners are counted. This was sort of a mini final for us both since we were the only two with Darth Revan and malak. Attached a photo with the score as seen from my side. Cheers

[CG_MindTricks]

Hey, thanks for the report. I've checked our records and @mysvs should be winning this round. We are looking into it and will probably follow up via PM.
@penka_cl thank you for the input, unfortunately, I am unable to see anything in the link you shared, could you please upload the screenshot here? As it would definitely help to investigate what happened.

Thank you.

[penka_cl]

There you go, hope it helps

[mysvs · Accepted solution]

Add foto with my defense