issue within money tree/cactus

[hopy1345456]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) ipad air
OS Version idk
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? when purchasing money trees
What do you expect to see? either a refund or the actual thing i bought
Connection Type Mobile
Please select your region Europe
Country england

‌

recently i bought the weekly card package and the simoleon cactus package and neither of them were given to me. i have restarted the game numerous times and attempted to "restore purchase" numerous times but nothing is working. i find it quite strange as every other package i buy seems to work except for these two. i really want my money's worth so please try and sort it out.

[Ilois4]

@hopy1345456 Hi, did you find them in your inventory?

If not please contact EA Mobile advisor by creating an in-game ticket.

Tips on creating an in-game ticket https://answers.ea.com/t5/General-Discussion-Feedback/Guide-Finding-your-Player-ID-How-to-send-a-Hel...

Edit: added the link