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iPhone XS Max can't read arena ranks... Again

by jaredb03
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Accepted Solution

iPhone XS Max can't read arena ranks... Again

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XS Max
OS Version 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 989547899
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Names are overlapped and can't make out who is where.
Steps: How can we find the bug ourselves? Open the arena ranks on an iPhone XS Max
Connection Type Wifi
Please select your region North America
Country USA

Just look at picture and you will know the problem. This was a problem when the iPhone XS Max came out and got fixed but now the problem is back. 

IMG_0144.JPG
Message 1 of 15 (441 Views)

Accepted Solution

Re: iPhone XS Max can't read arena ranks... Again

EA Live QV Team

Hi @jaredb03,

 

We already flagged this as a bug.

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Message 4 of 15 (392 Views)

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Re: iPhone XS Max can't read arena ranks... Again

EA Star Wars: Galaxy of Heroes Team
Hey, we checked this on iPhone XS Max and the Leaderboard is displayed correctly. Can you please try to reinstall the game and let me know if it fixes the issue?

Thank you.
Message 2 of 15 (427 Views)

Re: iPhone XS Max can't read arena ranks... Again

★★★★ Novice

Yet again after hoping this latest update would fix the issue it did not. I have removed and reinstalled swgoh on my iPhone XS Max which didn't help. I have also restored all display settings which also did not help. 

Message 3 of 15 (396 Views)

Re: iPhone XS Max can't read arena ranks... Again

EA Live QV Team

Hi @jaredb03,

 

We already flagged this as a bug.

Message 4 of 15 (393 Views)

Re: iPhone XS Max can't read arena ranks... Again

★★★★ Novice

Yeah 6 months ago...

Message 5 of 15 (387 Views)

Re: iPhone XS Max can't read arena ranks... Again

★★★★ Novice

I know of multiple people having this problem.  I did delete and reinstall and it’s still happening. 

Message 6 of 15 (353 Views)

Re: iPhone XS Max can't read arena ranks... Again

[ Edited ]
★★★★ Novice

I have the same problem after update. Reinstall unfortunately doesnt help.

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Message 7 of 15 (307 Views)

Re: iPhone XS Max can't read arena ranks... Again

★★★ Newbie

Same issue for me. Never had it before. Started after update.

Message 8 of 15 (289 Views)

Re: iPhone XS Max can't read arena ranks... Again

I have a guild mate with an iPhone XS max who had the same issue. He said it wasn't doing this until the patch on 3/13.
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 9 of 15 (284 Views)

Re: iPhone XS Max can't read arena ranks... Again

★★★★ Novice
I am also experiencing this issue. Opened a ticket. Tried uninstalling and reinstalling, to no avail.
Message 10 of 15 (265 Views)

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