Help us improve Answers HQ! Take Survey No, Thanks

iPad Pro 2018 stealth & shadows

by greymims
Reply

Original Post

Accepted Solution

iPad Pro 2018 stealth & shadows

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad Pro 2018
OS Version Current
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug The stealth and shadow effects aren’t showing correctly. Needs to be patched so does the ability to see the full resolution of the game! I would’ve just taken a screenshot BUT it actually shows correctly in screen shots.
Steps: How can we find the bug ourselves? Play on a iPad Pro 2018
Connection Type Wifi
Please select your region North America
Country United States

 Brand new iPad Pro 2018 and the black bars around the whole game are terrible too! Needs a fix.F65DD77B-1FD2-4A80-9D9D-225C71EC72CB.jpeg

Message 1 of 14 (575 Views)

Accepted Solution

Re: iPad Pro 2018 stealth & shadows

EA Star Wars: Galaxy of Heroes Team
Thanks for the info. We managed to get the device and confirmed the issue. It's now flagged as a bug.

View in thread

Message 6 of 14 (471 Views)

All Replies

Re: iPad Pro 2018 stealth & shadows

EA Star Wars: Galaxy of Heroes Team
Hey, thanks for the report. Can you please try to reinstall the game, launch it, then leave it in the Home Screen for around 30 min so it can finish downloading all assets correctly?
If the issue remains after that please let us know.

Thank you.
Message 2 of 14 (554 Views)

Re: iPad Pro 2018 stealth & shadows

★★★★ Novice

Yeah I tried that before posting and just now again to double check. Old iPad Pro is fine. New iPad Pro has a black border around the game and the issues shown after removal and re-install as well as restart and all the typical fixes.

Message 3 of 14 (539 Views)

Re: iPad Pro 2018 stealth & shadows

EA Star Wars: Galaxy of Heroes Team
Thanks for the reply. Were these issues present from when you first installed the game on the new iPad or did they start occurring after a certain game update?
Message 4 of 14 (537 Views)

Re: iPad Pro 2018 stealth & shadows

★★★★ Novice

First fresh install last week. I posted on the game’s forums and found I wasn’t alone, they hadn’t posted about it or their post was removed to be posted here so I know I’m not alone in this. Others have this exact issue. 

Message 5 of 14 (514 Views)

Re: iPad Pro 2018 stealth & shadows

EA Star Wars: Galaxy of Heroes Team
Thanks for the info. We managed to get the device and confirmed the issue. It's now flagged as a bug.
Message 6 of 14 (472 Views)

Re: iPad Pro 2018 stealth & shadows

★★★★ Novice

Same issues are still there after current/recent update. 

Message 7 of 14 (428 Views)

Re: iPad Pro 2018 stealth & shadows

★★★★ Novice

Just as an addition:

I can hardly believe the devs didn‘t know about this, as iPad Pros are very widely used and are the state-of-the-art tablets. 

Pretty much all „premium“ games (and most other games, too) have been updated for the new resolutions pretty much from the get-go. 

 

The fact that SWGOH hasn‘t been updated to take the new iPads into account dosn#t only show laziness. 

 

It‘s a disgrace. 

Message 8 of 14 (393 Views)

Re: iPad Pro 2018 stealth & shadows

★★★★ Novice

The Chewbacca event is broken visually with this issue. The holotable/hologram filter effect covers the screen during the battle. Greedo sometimes will appear and sometimes he will not. Uninstalled and reinstalled. All the normal fixes but the game is broken still on the iPad Pro 2018. The first time you play the event battle with the little movie it will play fine but after the first attempt it’s broken. Fix these bugs.

Message 9 of 14 (325 Views)

Re: iPad Pro 2018 stealth & shadows

★★★★ Novice

Any word on how much longer I have to play the game this way?

Message 10 of 14 (270 Views)

GET SUPPORT AS YOU PLAY

Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help