Help us improve Answers HQ! Take Survey No, Thanks

iOS app crashing in tw

by Kaipyro
Reply

Original Post

Highlighted

iOS app crashing in tw

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 6
OS Version Latest one
Ally Code: (Find it here: http://bit.ly/AllyCode ) 849-621-943
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug During tw battles and going into tw battles, the app crashes. Also the app randomly crashes on the home screen while we have a tw event.
Steps: How can we find the bug ourselves? You know about it
Connection Type Wifi
Please select your region North America
Country USA

I’ve reported this iOS bug, as has others ever since the qol update.  I’ve been patient, I’ve been frustrated and was about to quit. My guild talked me out of it. 

 

I’ve deleted, reinstalled, cleared caches, shut down all backgrounds, basically every possible thing I can do to make swgoh stable on my end. 

 

I/we know you are aware of this problem. Today (like every single tw we’ve had except 1), the app crashed going into a tw battle. I lost my offensive team and at least 5 banners for my guild.

 

So is it going to be fixed and if so when? As a paying customer, I would really like to hear from ea.  

 

 

Message 1 of 2 (111 Views)

Re: iOS app crashing in tw

★★★★ Novice

Once the TW starts so do the crashes, I’ve posted numerous times too. You aren’t alone

 

Message 2 of 2 (72 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help