got only 1 player when they say 2

[Monahan1969]

Product: NHL 19
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? the bug is with the french game when you go to the collection stanley cup in the one for 18 stanley cup collectorssay in french echanger 18 de vos collectors coupe stanley contre 2 joueur coupe stanley(dans un choix de 2)du 2e tour so i should get 2 player but only got one
What happens when the bug occurs? i only got 1 player when it say i should get 2
What do you expect to see? n/a
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here hockey ultimate team
What time did you see the bug? (HH:MM AM/PM) all the time
What is your time zone? PRT - GMT - 4:00
What is your gamertag/PSN ID? Flymink6123709
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? French

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you can get back to me [edit: email address removed]

[NHL_Live_Support · Accepted solution]

Hey @Monahan1969,

If you're referring to the Stanley Cup Round 2 Player Choice set, that set rewards a player choice pack where you choose 1 of 2 players.  I apologize for the confusion, however I believe you received the correct reward.

[NHL_Live_Support · Accepted solution]

Hey @Monahan1969,

If you're referring to the Stanley Cup Round 2 Player Choice set, that set rewards a player choice pack where you choose 1 of 2 players.  I apologize for the confusion, however I believe you received the correct reward.

[Monahan1969]

maybe it was the right reward but i would never have done it for just one.

in french really sayss for 2 player

[NHL_Live_Support]

@Monahan1969 

Once again, I do apologize for the confusion, however the translation in French is:

"Échangez 18 de vos collectors Coupe Stanley contre 1 joueur Coupe Stanley (dans un choix de 2) des Finales de conférence."

Which translates in English to:

"Redeem 18 of your Stanley Cup collectors for 1 Stanley Cup player (in a choice of 2) Conference Finals."