get a player pack charges me 500 coins but doesnt give me the 62+ player

[BinsAreMyFins]

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? xXSWAGINEMITEXx
Date/time issue occurred 1/26/2020
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug i buy a "get a player" pack and sometimes i dont get the card but 500 coins are still charged. Please help me
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? make sure the player comes
What happens when the bug occurs? i buy a "get a player" pack and sometimes i dont get the card but 500 coins are still charged.
What do you expect to see? my players
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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i buy a "get a player" pack and sometimes i dont get the card but 500 coins are still charged.

Please help me

[EA_Aljo · Accepted solution]

Hello, @BinsAreMyFins.

Try contacting @EAHelp through Twitter or open a case here to speak with a live support advisor: https://help.ea.com/en/contact-us/new/. They'll look in to this for you. Thanks!

[EA_Aljo · Accepted solution]

Hello, @BinsAreMyFins.

Try contacting @EAHelp through Twitter or open a case here to speak with a live support advisor: https://help.ea.com/en/contact-us/new/. They'll look in to this for you. Thanks!