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Re: game crashing

by EA_Kent
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game crashing

★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2080ti
Enter RAM memory size in GB 32GB
What is your gamertag/PSN ID/EA Account name? T_tegrax1
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? bangalore
Which Legends were your squad mates using (if applicable)? octane, pathfinder
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. gyser
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. running to help a teammate
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 5
When did this happen? (dd.mm.yy hh:mm) 6/1/2020 8:10
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? game crashes and a message pops up saying "game engine failed due to badly formed commands sent by the application"
What should be happening instead? game not crashing
Steps: How can we find the bug ourselves? fix your game

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Re: game crashing

Community Manager

Hi @sickafint

 

Would you be able to grab me a screenshot of the error message you're seeing when it comes up? Also, could you grab a DxDiag for me so I can take a look? 

 

For more info on how to gather up the DxDiag check out the article on gathering up system info over at the EA Help site. Once you have the file you can attach it to this conversation. Thanks!

 

 

/Kent

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